@dipsogirl
I'd need more information from you to better understand your case.
1. Can you please give me the exact display message (incl. title, and detailed text) when you encountered the issue?
2. Can you tell me the exact name(s) of the troubleshooter(s) you attempted to run when the issue was encountered?
3. Can the problem be reproduced at will? Does the problem persist after restarting Windows?
4. Which version and service pack of Windows do you run the Fix it Center tool on (e.g. Windows XP, Windows Vista, Windows 7)? You can get at that information with these steps:
a. click on the Start button to get the Start menu.
b. right click on the "Computer" entry on the Start menu and select "Properties".
c. read off the Windows information from the window shown.
5. (For advanced users only) If your computer runs on Windows Vista or Windows 7, call out any error you see in the Event Viewer under "Applications and Services Logs\Microsoft\Windows\Diagnosis-Scripted\Operational".
6. Does uninstalling and re-installing the Fix it Center tool resolve the problem?
Regards
Daniel Chow
Sr. Software Development Engineer
Product Quality and Online
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