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Problem reactivating windows 7 after mother board replacement RRS feed

  • Question

  • Reactivation failed with internet and phone method.

    Please help me with this issue.

    Below is the extract from MGAdiag.exe

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FTYP4-CTGPM-FYMXY
    Windows Product Key Hash: Jhilhq9Sd8MSK5sdwy3VIxlOxM8=
    Windows Product ID: 00426-383-7915875-06186
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {0D9BB1A7-C525-43CF-B288-2E19309D45FF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_ldr.170913-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0D9BB1A7-C525-43CF-B288-2E19309D45FF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FYMXY</PKey><PID>00426-383-7915875-06186</PID><PIDType>5</PIDType><SID>S-1-5-21-1760401772-3072843709-3759475257</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5520     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.08</Version><SMBIOSVersion major="2" minor="4"/><Date>20070907000000.000000+000</Date></BIOS><HWID>A6F70E00018400FE</HWID><UserLCID>080C</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: c619d61c-c2f2-40c3-ab3f-c5924314b0f3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00212-383-791587-00-2060-7601.0000-0472018
    Installation ID: 013994099492195394226512621650634291157201594353928686
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FYMXY
    License Status: Notification
    Notification Reason: 0xC004F00F.
    Remaining Windows rearm count: 5
    Trusted time: 16/02/2018 11:41:23

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAAABQABAAEAAAABAAAAAgABAAEAeqjCiDyyllh2mZhgFDK4yqCu5FwCja7leKo=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP NVIDIA MCP67-M 
      HPET PTLTD HPETTBL 
      BOOT PTLTD $SBFTBL$
      MCFG Nvidia NVDAACPI
      SLIC ACRSYS ACRPRDCT
      SSDT PTLTD POWERNOW

    Friday, February 16, 2018 10:49 AM

Answers

  • Uninstall and reinstall the WAT update.

    Close all open windows.

    Open an Elevated Command Prompt window, and type the following command

     

    wusa /uninstall /kb:971033

     

    and hit the Enter key

    Accept the warnings/confirmations, and wait for it to complete

     

    Copy and paste the output (if any) from the command prompt window to a reply here,

    Reboot

     

    reinstall the update from http://support.microsoft.com/kb/971033

    Reboot

     

    Run another MGADiag report, and post it.


    Carey Frisch

    Saturday, February 17, 2018 4:38 AM
    Moderator

All replies