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windows 7 cannot be activated after restore factory RRS feed

  • Question

  • hi,

    here my laptop acer 5935g with factory pre-installed windows 7. I have been using this laptop since from last year or so , due to major faillures in windows i had to do a factory restore from fatory original default image which i also backed up in dvds . a month before or so when i restored it was working fine without any 'not genuine' notification since it came up with some kind of windows bilud 76001 or so is not genuine and couldnt activate . the background went black and notification on every start up start coming up . it seemed to me that while i reset to factory sittings i failed to activate it within 30 days and now it wont let me do it, so i decided to give it another try and restored again from factory image , i have followed so many threads here but couldnt find my answer

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BD797DB5-A624-4A79-B497-20DBA0E4865B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BD797DB5-A624-4A79-B497-20DBA0E4865B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-211032851-3825773907-2013176575</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5935     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20101103000000.000000+000</Date></BIOS><HWID>B2673A07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-2057-7601.0000-3172011
    Installation ID: 020121673382786574356155706604420136065751858272109992
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Initial grace period
    Time remaining: 42600 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 14/11/2011 07:17:46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GG4crbIYpq4e2qHmogi6kqCzDNGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      ASF!   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm

     

    also the product key on the label backside my laptop is not identical the one which shows in the diagnose tool and also i managed to find my product key by 'finder' and i was wondering why other users has the same key as mine which is supposed to be automatically activated , though i konw that is not correct key .

    when i go to my computer properties and try to activate it , it comes up with invalide key even if i type the one which is on my laptop's back cover 'coa' it fails and same error

    edit : since i am on 30 days trial i can run WGA fine. it downloads and install genuine validation tools , but i cant activate the keys as i know if i leave it inactivated it could come up with the same 'windows couldnt pass genuine' error after trial ends.

    i dont have any axtra or added language pack as i followed a thread and there is only one pack en-us .






    • Edited by waheed7 Monday, November 14, 2011 8:16 AM
    Monday, November 14, 2011 7:48 AM

Answers

  • "waheed7" wrote in message news:961a9bc2-b34b-444f-94dd-86a7b9e86506...

    hi,

    here my laptop acer 5935g with factory pre-installed windows 7. I have been using this laptop since from last year or so , due to major faillures in windows i had to do a factory restore from fatory original default image which i also backed up in dvds . a month before or so when i restored it was working fine without any 'not genuine' notification since it came up with some kind of windows bilud 76001 or so is not genuine and couldnt activate . the background went black and notification on every start up start coming up .. it seemed to me that while i reset to factory sittings i failed to activate it within 30 days and now it wont let me do it, so i decided to give it another try and restored again from factory image , i have followed so many threads here but couldnt find my answer

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5935     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20101103000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 7QJB7
    License Status: Initial grace period
    Time remaining: 42600 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 14/11/2011 07:17:46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GG4crbIYpq4e2qHmogi6kqCzDNGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      ASF!   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm

     

    also the product key on the label backside my laptop is not identical the one which shows in the diagnose tool and also i managed to find my product key by 'finder' and i was wondering why other users has the same key as mine which is supposed to be automatically activated , though i konw that is not correct key .

    when i go to my computer properties and try to activate it , it comes up with invalide key even if i type the one which is on my laptop's back cover 'coa' it fails and same error


     
     

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A) OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates.

    B) COA SLP: This is the Product key that you see on the sticker on the side, bottom or (for some laptops) in the battery compartment of your computer. It is a valid product key, but should only be used in limited situations (such as when the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone.

    Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the OEM Bios Flag in the computer’s motherboard and is unable to Self-Activate.

    To fix the issue, you will need to change out the OEM SLP key with the COA SLP key. To do this, click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Since  you say that you are unable to do that, I suggest that you recreate the Licensing Store – which may resolve the current problem without needing to change Keys.

    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and attempt Validation at www.microsoft.com/genuine/validate and Post back with a new MGADiag report and the validation result.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, November 15, 2011 11:05 PM
    Monday, November 14, 2011 9:08 AM
    Moderator
  • thank you so much for your response as one of my key on the back of sticker was so rubbed off and so dim , couldnt see for a long time as i was typing B' instead of '8' .  i manage to find a megnifyer and looked carefully and it was looking like 8 and tried again typed 8 and bummm it worked , silly me though .

    anyone without any known issues can make sure the keys are correct , double and triple check and for the last resort find a megnefier and deep scan it .

     

    • Marked as answer by Darin Smith MS Tuesday, November 15, 2011 11:05 PM
    Monday, November 14, 2011 9:22 AM

All replies

  • "waheed7" wrote in message news:961a9bc2-b34b-444f-94dd-86a7b9e86506...

    hi,

    here my laptop acer 5935g with factory pre-installed windows 7. I have been using this laptop since from last year or so , due to major faillures in windows i had to do a factory restore from fatory original default image which i also backed up in dvds . a month before or so when i restored it was working fine without any 'not genuine' notification since it came up with some kind of windows bilud 76001 or so is not genuine and couldnt activate . the background went black and notification on every start up start coming up .. it seemed to me that while i reset to factory sittings i failed to activate it within 30 days and now it wont let me do it, so i decided to give it another try and restored again from factory image , i have followed so many threads here but couldnt find my answer

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5935     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20101103000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 7QJB7
    License Status: Initial grace period
    Time remaining: 42600 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 14/11/2011 07:17:46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GG4crbIYpq4e2qHmogi6kqCzDNGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      ASF!   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm

     

    also the product key on the label backside my laptop is not identical the one which shows in the diagnose tool and also i managed to find my product key by 'finder' and i was wondering why other users has the same key as mine which is supposed to be automatically activated , though i konw that is not correct key .

    when i go to my computer properties and try to activate it , it comes up with invalide key even if i type the one which is on my laptop's back cover 'coa' it fails and same error


     
     

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A) OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates.

    B) COA SLP: This is the Product key that you see on the sticker on the side, bottom or (for some laptops) in the battery compartment of your computer. It is a valid product key, but should only be used in limited situations (such as when the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone.

    Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the OEM Bios Flag in the computer’s motherboard and is unable to Self-Activate.

    To fix the issue, you will need to change out the OEM SLP key with the COA SLP key. To do this, click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Since  you say that you are unable to do that, I suggest that you recreate the Licensing Store – which may resolve the current problem without needing to change Keys.

    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and attempt Validation at www.microsoft.com/genuine/validate and Post back with a new MGADiag report and the validation result.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, November 15, 2011 11:05 PM
    Monday, November 14, 2011 9:08 AM
    Moderator
  • thank you so much for your response as one of my key on the back of sticker was so rubbed off and so dim , couldnt see for a long time as i was typing B' instead of '8' .  i manage to find a megnifyer and looked carefully and it was looking like 8 and tried again typed 8 and bummm it worked , silly me though .

    anyone without any known issues can make sure the keys are correct , double and triple check and for the last resort find a megnefier and deep scan it .

     

    • Marked as answer by Darin Smith MS Tuesday, November 15, 2011 11:05 PM
    Monday, November 14, 2011 9:22 AM
  • "waheed7" wrote in message news:ad78f81b-c14c-40c1-a18e-0a18771e7f95...

    thank you so much for your response as one of my key on the back of sticker was so rubbed off and so dim , couldnt see for a long time as i was typing B' instead of '8' .  i manage to find a megnifyer and looked carefully and it was looking like 8 and tried again typed 8 and bummm it worked , silly me though ..

    anyone without any known issues can make sure the keys are correct , double and triple check and for the last resort find a megnefier and deep scan it .

     

     
    Heh – done that a few times myself!
    Glad you got there in the end.
     
    Please post a new MGADiag report so that we can confirm the problem is gone.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, November 14, 2011 9:32 AM
    Moderator