Hi,
What privelage is required to be set to a user so that when he opens case owned by him he can edit queue item's . He shouldn't edit queue item in which case is not owned by him. If i create a custom role what privelage i need to set.
Thanks,
Abhishek
Hi Abhishek,
What are the security roles assigned to the existing user.....??
Assign sales person roles for editing Queue items.
Thank's
Vinay Kumar. MTCCRM.com,Dynamicsexchange.com