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Windows 7 Genuine Advantage Validation Issues RRS feed

  • Question

  • Today I turned on this computer and there was a notice that the installed Windows 7 Professional OS was not a Genuine. About six months I purchased an upgrade disk (online) and installed it. I went through the activation procedures after installation, and it  was successful. I upgraded from Windows 7 Home to Windows 7 Professional. I have the disk on hand to prove the Installation. Perhaps I was scammed. I just want to know how I can correct the situation. I need some help.
    • Edited by MitchellXP Tuesday, December 9, 2014 7:55 AM
    Tuesday, December 9, 2014 7:52 AM

Answers

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, December 9, 2014 9:53 AM
    Moderator