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Did I misread the License Terms? RRS feed

  • Question

  • I purchased a retail version of Office Professional 2007.  It was my understanding that the License Terms permitted me to install this copy on my desktop computer at work _AND_ on the laptop that I use for work at home.  I am the primary user on both computers.  They are not used at the same time.  The installation at work seems validate just fine.  However, when I install at work, Office does not pass Genuine Advantage.  The diagnostic key generates the following error:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {DD0DE35F-1134-41D3-9A3E-CE9761562161}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.9.1
    WgaTray.exe Signed By: N/A, hr = 0x80004005
    WgaLogon.dll Signed By: N/A, hr = 0x80004005

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DD0DE35F-1134-41D3-9A3E-CE9761562161}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-527237240-1383384898-1202660629</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 700m      </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="31"/><Date>20050201000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>158C3F07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>9FEF091BE2AED86</Val><Hash>QjlgyuRbn9kvOD2we7WnQYatS4c=</Hash><Pid>89409-707-8739611-65959</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 00B8:Dell Inc|1E718:Dell Inc|00B8:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    Did I do something wrong?

    -Alex
    Saturday, January 9, 2010 7:10 PM

Answers

  • From your MGA report:

    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    Unfortunately, the install copy of Microsoft Office Professional Plus 2007 is conterfeit. It is a Volume License copy installed with a counterfeit product key that was likely generated by an illegal product key generator or KeyGen.

    To resolve your non-genuine issue, please visit Microsoft Genuine Advantage and click on Validate Office.  When validation fails, follow the prompts to Get Genuine.

    Also see: Details of the genuine Office Complimentary Offer and Reporting Software Piracy.
    Carey Frisch
    • Marked as answer by Darin Smith MS Monday, January 11, 2010 11:43 PM
    Sunday, January 10, 2010 9:36 PM
  • Hello goduke96,

    Retail license terms for Office Professional 2007 do allow the license purchaser to install the software on two devices, the license puchaser's main computer (aka desktop) and the license purchaser's portable (aka laptop) computer.

    That's all well and good except for one thing---you did not purchase a retail copy of Office Professional 2007.  You purchased what *looks like* a retail copy of Office Professional 2007 but it is really a counterfeit.  The Proof is that, regardless of what is printed on the package, and the disc, and the CoA, and the product key sticker, the materials you received did NOT install a retail license Office Professional 2007.  Instead, the materials installed a nongenuine installation of Office Professional Plus 2007.  It's nongenuine for two reasons---(1) the Product Key is an invalid product key which means it was never made by Microsoft, rather it was made by the pirates using a reverse engineering program called a Key Generator, and (2) Volume Licensing software titles cannot be sold to individual consumers outside of specific employee purchase plans and academic purchase plans.

    Office Professional Plus 2007 has three things different from Office Professional 2007: (1) Pro Plus has Office Communicator, Professional does not; (2)  Pro Plus has Office InfoPath, Professional does not; and (3) Pro Plus has the standard edition of Outlook while Professional has Outlook with Business Contact Manager.

    Regarding your concern that previous installations of a VLK license for Outlook and a trial version of Office may be interfering with the current installaiton, I do not think that is the case here, because the mgadiag report is only showing the current installation of Office Professional Plus 2007.  It does not show an installation of a Trial of Office, and it does not show a separate installation of Outlook.

    How to get this fixed:

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received an Invalid Product Key.

    Your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at
    www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you would like to participate in the Office Genuine Offer, please click the Learn More Online link being displayed on your screen by the OGA Notifier utility
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by goduke96 Tuesday, January 12, 2010 6:00 PM
    Tuesday, January 12, 2010 4:11 PM

All replies

  • From your MGA report:

    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    Unfortunately, the install copy of Microsoft Office Professional Plus 2007 is conterfeit. It is a Volume License copy installed with a counterfeit product key that was likely generated by an illegal product key generator or KeyGen.

    To resolve your non-genuine issue, please visit Microsoft Genuine Advantage and click on Validate Office.  When validation fails, follow the prompts to Get Genuine.

    Also see: Details of the genuine Office Complimentary Offer and Reporting Software Piracy.
    Carey Frisch
    • Marked as answer by Darin Smith MS Monday, January 11, 2010 11:43 PM
    Sunday, January 10, 2010 9:36 PM
  • Carey --

    Thank you for your time.

    I saw the same thing in the MGA report. 

    But,  if that's true, it's a really elaborate counterfeit.  It came in shrinkwrapped MS retail packaging with hologrammed MS media in the box.  The Product Key sticker inside the box looks legitimate.

    Also, the copy that I installed on my desktop using the same media and product key aren't giving me any problems.

    That's why I assumed that the problem was with my reading of the License Terms.

    Can you confirm that I am supposed to be able to do what I have described (installing the same copy on a desktop and laptop if I am the primary user of both)?

    Thanks again.

    -Alex
    Monday, January 11, 2010 9:33 PM
  • Hello Goduke96,

      The "Invalid" part of the message means that Product key was never created or released by Microsoft.  It was created using a Pirating tool know as a Key Generator.  As far as XP can tell, the key looks and feels like a Genuine key except it was not created by Microsoft.  Part of the purpose of WGA was to be able to allow windows to tell if a Key was created by Microsoft or not (and if it was created by Microsoft, if the key has been blocked due to it being leaked to the internet) and then inform the user of the findings. 

      As for your question regarding the Licensing Terms, please see the End User Licensing Agreement for your copy of Office. Click the 'Office Orb' (in the uper left of the program) click the '<office product name here> Options' button, select 'Resources' then click the 'About' button.  in the About window, click the View the 'Microsoft Software Licensing Terms' button.

    Or you can go to http://www.microsoft.com/about/legal/useterms/default.aspx and look up for the Licensing Terms for any Microsoft Product.

    Thank you,
    Darin MS
    Monday, January 11, 2010 11:42 PM
  • I understand what a VLK is, and I have read the licensing terms.  I am fairly confident that I am in compliance.  What I don't understand is how a pirated VLK can pass WGA one day and fail the next.

    As I said, nothing about this purchase says "counterfeit" to me:

    1. shrinkwrapped retail packaging
    2. Certificate of Authenticity on top of package
    3. Complete documentation
    4. Hologrammed media
    5. Legitimate looking Product ID sticker on the inside (bar coded, etc.)

    Once you've gone to all that trouble, why bother with a counterfeit Product ID key?

    I'm more worried about the fact that I used to have a VLK version of Outlook 2007 (from my hosted exchange provider) _AND_ a demo version of Office 2007 installed on this machine.  I can't help but wonder if the keys have gotten crossed somehow.

    Does anyone have any suggestions about how I can get this fixed?

    Tuesday, January 12, 2010 3:20 PM
  • Hello goduke96,

    Retail license terms for Office Professional 2007 do allow the license purchaser to install the software on two devices, the license puchaser's main computer (aka desktop) and the license purchaser's portable (aka laptop) computer.

    That's all well and good except for one thing---you did not purchase a retail copy of Office Professional 2007.  You purchased what *looks like* a retail copy of Office Professional 2007 but it is really a counterfeit.  The Proof is that, regardless of what is printed on the package, and the disc, and the CoA, and the product key sticker, the materials you received did NOT install a retail license Office Professional 2007.  Instead, the materials installed a nongenuine installation of Office Professional Plus 2007.  It's nongenuine for two reasons---(1) the Product Key is an invalid product key which means it was never made by Microsoft, rather it was made by the pirates using a reverse engineering program called a Key Generator, and (2) Volume Licensing software titles cannot be sold to individual consumers outside of specific employee purchase plans and academic purchase plans.

    Office Professional Plus 2007 has three things different from Office Professional 2007: (1) Pro Plus has Office Communicator, Professional does not; (2)  Pro Plus has Office InfoPath, Professional does not; and (3) Pro Plus has the standard edition of Outlook while Professional has Outlook with Business Contact Manager.

    Regarding your concern that previous installations of a VLK license for Outlook and a trial version of Office may be interfering with the current installaiton, I do not think that is the case here, because the mgadiag report is only showing the current installation of Office Professional Plus 2007.  It does not show an installation of a Trial of Office, and it does not show a separate installation of Outlook.

    How to get this fixed:

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received an Invalid Product Key.

    Your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at
    www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you would like to participate in the Office Genuine Offer, please click the Learn More Online link being displayed on your screen by the OGA Notifier utility
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by goduke96 Tuesday, January 12, 2010 6:00 PM
    Tuesday, January 12, 2010 4:11 PM


  • How does one counterfeit packaging like this?
    HTC Touch Pro
    Tuesday, January 12, 2010 8:07 PM
  • Tuesday, January 12, 2010 11:44 PM
  • Darin --  Thank you again for your help. 

    Nikki47 -- I don't know "how" one produces counterfeit packaging like that, but I have reluctantly concluded that that is exactly what I presently have in my possession. 



    I'm embarrassed to admit that it does appear that I've been taken by a fraud (For what it's worth, Darin, the InfoPath installed on my desktop machine was the clincher for me).  At least I have the comfort of knowing that it was a "high quality counterfeit".

    I have already submitted my report to MS Legal and will be sending the counterfeit materials in later today.  Hopefully, it will help MS prevent anyone else from being taken like this.  Thank you all again for your help.  It is truly appreciated.

    Sincerely,

    Alex
    Wednesday, January 13, 2010 3:54 PM
  • Hello goduke96,

    You can do more to help prevent others from becoming vicitms:  report the seller to whomever you can.  If you paid for this with a credit card, please report the dishonest merchant to the credit card company.  If you paid with an online payment service like PayPal, be sure to report this to them.  If you purchased the counterfeit software thru an online auction site like eBay, Amazon or equivalent, be sure to report the seller to the selling venue and if possible, leave feedback reflecting the seller's dishonesty.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, January 13, 2010 4:09 PM