locked
I am getting error code 0003-80004005 when I try to install the one care 90 day trial on my Vista Ultimate system RRS feed

  • Question

  • Is there a way around this?

     

    Striker Dave

    Saturday, July 14, 2007 12:33 PM

Answers

  • The 90 day trial is not the 2.0 beta. The 0003 error is generated when the One Care installer can't find a supported operating system. If you are using Vista Ultimate X64 you need the One Care 2.0 beta, the only version that supports X64 Vista. You can download the beta here - http://get.live.com/betas/en-us/onecare_betas
    Saturday, July 14, 2007 1:50 PM
    Moderator

All replies

  • The 90 day trial is not the 2.0 beta. The 0003 error is generated when the One Care installer can't find a supported operating system. If you are using Vista Ultimate X64 you need the One Care 2.0 beta, the only version that supports X64 Vista. You can download the beta here - http://get.live.com/betas/en-us/onecare_betas
    Saturday, July 14, 2007 1:50 PM
    Moderator
  •  

    This is not true... I get the same error with the Beta 2.0... I am running Vista Ultimate x64... its pretty sad that the Almighty Microsoft can't keep with their competitors on the OS you created??

     

    Doesn't this bother you at all??

    Friday, August 24, 2007 3:06 AM
  • The One Care beta 2.0 *does* support Vista X64. If 2.0 won't install and generates an 0003-80004005 error please contact support. You can contact support at

    http://help.live.com/help.aspx?project=onecarev2&mkt=en-US

     

    Use the "Get more help" link at the bottom of the page to reach e-mail support.

     

    Friday, August 24, 2007 3:27 AM
    Moderator
  • I bought a new laptop today with Vista Ultimate along with a retail copy of Windows OneCare.  The sales associate failed to inform me that I was getting the 64-bit version of Vista rather than the 32-bit version.  What are my options now with this retail version I have?

     

    Monday, September 10, 2007 1:12 AM
  • You can return the copy of One Care since it will not work on Vista X64 or you can keep it, install the One Care 2.0 beta which supports Vista X64, use it as a trial until 2.0 is released, then use the product key that came with your purchased cd to activate One Care 2.0.

     

    Monday, September 10, 2007 1:30 AM
    Moderator