locked
What next? RRS feed

  • Question

  • Non genuine Office Diagnostic Report

    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-69P2F-VD88C-X2V63

    Windows Product Key Hash: ISbtUCBt/Z37MKdyGfkaONEpTV0=

    Windows Product ID: 55274-OEM-2243307-99417

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    ID: {B3EDE081-7C0F-4189-A399-9B0B090BBEC1}(3)

    Is Admin: No

    TestCab: 0x0

    WGA Version: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Documents and Settings\All Users\Application Data\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B3EDE081-7C0F-4189-A399-9B0B090BBEC1}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X2V63</PKey><PID>55274-OEM-2243307-99417</PID><PIDType>3</PIDType><SID>S-1-5-21-823518204-764733703-1060284298</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>KT400-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20030225000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>199438B70184205B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57480</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: N/A

    Marker string from BIOS: N/A, hr = 0x80004005

    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

     

    OEM Activation 2.0 Data-->

    N/A

     

     

    search by  

     

    Print

    Below is a list of the products that did not pass validation and instructions for addressing each product. Recommended approach:

     

    ■If a single product did not pass validation, take actions outlined below to get genuine Office

    ■If multiple products did not pass validation, identify your most needed Office product or suite and take actions outlined below to get genuine Office. Uninstall other, non-genuine Office products that are preventing you from passing validation.

    [0x80180114] Microsoft Office Professional Edition 2003

    Problem: The product key used to install Office has been identified by Microsoft as a key that was issued to a large, corporate customer. This key is reserved for the exclusive use of this customer, and cannot be used to install other copies of Microsoft Office.

     

    Solution: If your computer belongs to a large organization and you believe you are receiving this message in error, talk to your system administrator.

     

    If your computer does not belong to a large organization, you may be a victim of software counterfeiting. In that case, your best options to acquire genuine Microsoft Office are outlined on this Office Genuine Advantage web page. You can also contact the business where you purchased Office, purchased your computer with Office pre-installed, or had your computer serviced. Ask for their help to ensure that the copy of Office you purchased or received with the purchase of a new computer is genuine.

     

    To uninstall Office products:

     

    1.Quit all Office programs.

    2.Click Start, and then click Control Panel.

    3.Double-click Add or Remove Programs. (For Windows Vista, under Programs, click Uninstall a Program.)

    4.In the Currently installed programs list, locate and select products that did not pass validation

    5.Click Remove to remove the product(s) that you want to uninstall from the computer. (For Windows Vista, right-click product(s) and choose Uninstall.)

     

     

     

    Wednesday, September 16, 2009 9:43 PM

Answers

  • Hello Dee R.,

    Please refer to the snippet of your mgadiag report below:

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    The report is telling us that you have a nongenuine installation of a Volume Licensing-only edition of Office 2003 Pro.  Your installation was done with a now-blocked Volume Licensing Key (VLK).

    Volume Licensing editions of Office such as your installation of Office 2003 Professional are not to be sold to individual consumers, and are only to be sold to larger businesses, educational institutions, and governmental agencies who need flexibility in installing and deploying many copies of Office.

    These Volume Licenses should not be sold to consumers because they are not permanent licenses; they are subject to a current Volume Licensing Agreement that has a finite term, sort of like a lease.  Consumers thinking they purchased permanently licensd software would understandably be upset when their software stopped working at the end of a lease.

    If you purchased Office 2003 Professional thinking you were buying genuine retail Office Professional for consumers with a permanent license, please return the software to the place of purchase for replacement or a full refund.

    You can also review the Office Genuine Advantage FAQ to see if you qualify for the discounted or complimentary replacement program called the Office Genuine Offer:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en&sGuid=4ba10af9-ffaa-4cb9-9af4-6aff8a220262#ID0EKNAC


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, September 17, 2009 3:53 PM
    Thursday, September 17, 2009 4:50 AM