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    I am unable to display some of my lessons, I read where it may be due to firewall settings. I want to know if I can change them and where. Is it safe to change them, Do I need a permanent change or a temporary one? Is there a way to test to see if it is definately my firewall settings?
    Sunday, May 9, 2010 12:14 AM

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    Hello, Can you please send your issue details at learnmgr@microsoft.com with the following detail’s? -First Name -Last Name -Live ID you used to login to E-Learning -16 Digit Hex PUID 16 Digit Hex PUID – • • Go to the following site: https://account.live.com/SummaryPage.aspx • Sign-in to Windows Live. • Click on Account Summary (in the left nav) • Click on Registered Information (Above Password Reset Information) • This will open up to your profile data. • Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID] • Copy that 16 digit number paste it into this email. -Course Name and Number you are referring to. -URL where error/issue encountered. -Screenshot of the error if you can get. -Detailed description of the problem. -Phone number we can reach you at. -Country you are located in. Thanks, Sujith Gopal Microsoft Learning Support Team.
    Monday, May 10, 2010 3:57 AM
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    Same  situation! Total disaster on Thursday May 13th 2010 my company paid Course 2275: Maintaining a Microsoft® Windows Server™ 2003 Environment.   The course shows as expired and I cannot start the course, lost the whole weekend waiting for an answer fromn Microsoft. I sent 4 emails with attachments and no feedback!! HELP!

    I called Microsoft  twice at 1-800-636-7544 and a lady rep. told me she could not helped me, second time today another one hung up on me... I sent my unique 16 digists ID numbers as requested to no avail.. I want my money back!

     

    Monday, May 17, 2010 9:30 PM
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    Hi ,

    Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

    ·          

    · Go to the following site:  https://account.live.com/SummaryPage.aspx

    · Sign-in to Windows Live.

    · Click on Account Summary (in the left nav)

    · Click on Registered Information (Above Password Reset Information)

    · This will open up to your profile data. 

    · Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]

    · Copy that 16 digit number paste it into this email.

     

    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.

    Best Regards,

    Microsoft Learning Support Team.

    Tuesday, May 25, 2010 7:52 AM
    Moderator