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Why Can't I Validate?

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I am being told that my windows xp home premium edt is not genuine.

I have my product number. What can I do to fix error?

I had to have my gateway hard drive replaced,and now have this problem with registering windows xp. why?

Saturday, May 24, 2008 4:21 PM

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Debwilldo,

Please make sure to use the product key off of the COA on the machine.

Here is a website on how to tell where to find the COA:

http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=coa

Lori MS

Tuesday, May 27, 2008 4:48 PM

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Please follow this simple troubleshooting procedure:

1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

Saturday, May 24, 2008 9:18 PM

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Debwilldo,

Please make sure to use the product key off of the COA on the machine.

Here is a website on how to tell where to find the COA:

http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=coa

Lori MS

Tuesday, May 27, 2008 4:48 PM