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I am being told that my windows xp home premium edt is not genuine.
I have my product number. What can I do to fix error?
I had to have my gateway hard drive replaced,and now have this problem with registering windows xp. why?
Debwilldo,
Please make sure to use the product key off of the COA on the machine.
Here is a website on how to tell where to find the COA:
http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=coa
Lori MS
Please follow this simple troubleshooting procedure:
1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012
2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".
3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25
4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.