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SMS Integration with Dynamics CRM 2011 RRS feed

  • Question

  • Dear all, I am planning to deployd my Dynamics CRM 2011 over the internet with claim based authentication. What I want is, to configure the crm in such a way as to receive an sms and create a record automatically. Is that possible??? Thanks & Regards Vinay
    Monday, April 25, 2011 12:39 PM

Answers

  • Hi vinay

    It certainly is possbile to integrate your SMS gateway with MS CRM. Cepending on what sms gateway or service you are using, you can have a workflow or plugin created for retieving the sms from the sms gateway/service and create a record in CRM.

    If it is a push from the sms gateway to CRM, then you can call the CRM API to create the sms record in CRM. In 2011, you cna also setup SMS as a custom entity. Once the SMS record is created, then you cna have workflows for carrying out the necessay notification, etc for the SMS.

    If you need to poll the sms service contantly, watching for new sms, then you need to write a Dot Net assemble to poll the SMS gateway/service and then call CRM PAI to create the sms record.

    There are multiple ways and design consierations based on your sepcific environment and businessn needs, but you are looking at custom development or buying third party add-on. Apart from creating a new custom activity for SMS in CRM 2011, there is no out of box integration with SMS.

    Thanks and Regards

    AniMandal

    http://xrmadventures.wordpress.com/

     

    Monday, April 25, 2011 5:36 PM

All replies

  • Hi vinay

    It certainly is possbile to integrate your SMS gateway with MS CRM. Cepending on what sms gateway or service you are using, you can have a workflow or plugin created for retieving the sms from the sms gateway/service and create a record in CRM.

    If it is a push from the sms gateway to CRM, then you can call the CRM API to create the sms record in CRM. In 2011, you cna also setup SMS as a custom entity. Once the SMS record is created, then you cna have workflows for carrying out the necessay notification, etc for the SMS.

    If you need to poll the sms service contantly, watching for new sms, then you need to write a Dot Net assemble to poll the SMS gateway/service and then call CRM PAI to create the sms record.

    There are multiple ways and design consierations based on your sepcific environment and businessn needs, but you are looking at custom development or buying third party add-on. Apart from creating a new custom activity for SMS in CRM 2011, there is no out of box integration with SMS.

    Thanks and Regards

    AniMandal

    http://xrmadventures.wordpress.com/

     

    Monday, April 25, 2011 5:36 PM
  • Here is a third party addon that provides SMS Integration with Dynamics CRM 2011:

    http://www.auraaddons.com/asms


    • Edited by kb005 Thursday, April 26, 2012 12:21 AM
    Thursday, April 26, 2012 12:14 AM
  • Here is a third party addon that provides SMS Integration with Dynamics CRM 2011:

    http://www.auraaddons.com/asms


    You can also use http://www.textmarketer.co.uk/software-partners/ it supports almost all the CMSs!
    • Edited by Alex629 Friday, July 13, 2012 4:46 PM
    • Proposed as answer by Prijil.P.S Sunday, September 2, 2012 8:03 AM
    Friday, July 13, 2012 4:46 PM
  • I integrated an SMS gateway, Ozeki NG, to Microsoft Dynamics CRM system and it greatly helped my work.
    Friday, January 4, 2013 6:47 AM