locked
Re: Office Standard 2007 does not accept the 25 character product key on the label RRS feed

  • Question

  • Hello Stephen. I am having a similar problem. I have the Microsoft standard 2007. When I enter my 24 character  product key, a message comes up indicating that "0" is not a valid character in a Product Key. My OS is Window and i am using the Vostro 200 desktop.

    the results from running the diagnostic s/w is included below.

    Please advise.

    many thanks,
    Besma

    ----------------------------------

     

    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {DD52C44F-F97A-4349-B6C7-3357703E252D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DD52C44F-F97A-4349-B6C7-3357703E252D}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2571092760-1849306208-2892739840</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 200</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.5</Version><SMBIOSVersion major="2" minor="5"/><Date>20070914000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>95A93CF70184C06B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Vostro VOSTRO_200</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, January 8, 2008 7:44 PM

Answers

  • B.M.

     

    Microsoft Office Standard 2007 appears to be a trial version which may have been previously installed on the system.  Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta and trail release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

    Thank you B.M.

     

    Stephen Holm, MS

    Wednesday, January 9, 2008 1:12 AM

All replies

  • B.M.

     

    Microsoft Office Standard 2007 appears to be a trial version which may have been previously installed on the system.  Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta and trail release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

    Thank you B.M.

     

    Stephen Holm, MS

    Wednesday, January 9, 2008 1:12 AM
  • I'm getting the same message; however, I'm reinstalling Office Enterprise 2007 from a CD purchased through the Microsoft Home Use Program.  Had to reinstall the operating system which erased Office Enterprise 2007.
    Thursday, January 28, 2010 2:51 AM
  • Helli JimmyFred,

      You are posting to a thread from 2008.  Please create your own thread, describe the issue as post a Diagnostic Report.

    Darin MS

    Thursday, January 28, 2010 9:16 PM