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Files don't sync on Windows 7 Ultimate 64bits RRS feed

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    I was using Live Mesh without any problem on Windows Vista 32bits and 64bits.
    I upgraded both my desktop to Windows 7 Ultimate (32 bits) and my laptop to Windows 7 Ultimate (64 bits) a month ago.

    Starting from that, my laptop files never get sync again.
    I can see the updates on Living Desktop if I modify the files via my desktop.
    I can also see the updates on my desktop if I modify the files via my laptop or via Live Desktop.
    However, I can never see the update on my laptop no matter I modify it via my desktop or via Live Desktop.

    I tried to un-sync and re-sync all my files. Doesn't help.
    I tried to reinstall Live Mesh. Doesn't help.

    So Live Mesh doesn't work really well on Windows 7 64 bits yet I guess?
    Or does anybody encounter similar problem?

    Before I encounter this problem, I really appreciate Microsoft is really doing a good job since I have a multiple computers and I need my files being sync all the time without me worry about it. It does all the work automatically.
    I could always reach my files via the Live Desktop even I dont have my own computer.
    I am kind of  disappointed after I upgraded to Windows 7 and all the problems that I worried about pop up. (Some files get sync... and some files don't... )

    Hopefully the problem can be solved soon.
    Saturday, November 21, 2009 1:46 AM

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    When you upgraded did you go to www.mesh.com and remove the device from the mesh device ring? 

    When you uninstall, you have to remove the device from the list, and start over.  If you add the same folders back into the sync, Mesh will do a file hash compair to the existing folders you are syncing from so you don't need to do a full sync again thankfully.

    If you are still seeing this and you have tried that please let us know.
    Monday, November 23, 2009 5:17 AM

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    I have the same problem. try uninstall, re-install etc with no luck...
    Sunday, November 22, 2009 1:47 PM
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    When you upgraded did you go to www.mesh.com and remove the device from the mesh device ring? 

    When you uninstall, you have to remove the device from the list, and start over.  If you add the same folders back into the sync, Mesh will do a file hash compair to the existing folders you are syncing from so you don't need to do a full sync again thankfully.

    If you are still seeing this and you have tried that please let us know.
    Monday, November 23, 2009 5:17 AM
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    got a similar issue on win7/64: I deleted a folder from the "manage folders" interface in Windows, right clicked on it to synch it again, it's recreated in the location where it was, files still present in the corresponding folder on the live desktop appear to be downloading in the mesh (windows) taskbar... but they never appear. When I sign out or restart mesh, files seem to be downloading again, but they just never appear in the PC mesh folder again.
    Monday, November 23, 2009 2:00 PM
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    got a similar issue on win7/64: I deleted a folder from the "manage folders" interface in Windows, right clicked on it to synch it again, it's recreated in the location where it was, files still present in the corresponding folder on the live desktop appear to be downloading in the mesh (windows) taskbar... but they never appear. When I sign out or restart mesh, files seem to be downloading again, but they just never appear in the PC mesh folder again.

    Go to the Live Desktop and change the Sync settings. You can't delete a Live Mesh folder - you should have received a warning message including a link to the procedure to follow to remove a folder from the Mesh.
    Once you've changed the settings at www.mesh.com for the folder to not sync with the device, it will turn into a normal Windows folder on the target PC - and then you can delete it. Change the sync settings back to sync with the target on the Live Desktop for that folder, and you will receive the offered light blue Mesh folder. Click it and then click Browse to navigate to the desired sync end point on the target PC to merge it with an existing folder or simply click OK to sync to a new folder on the local desktop.
    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, November 23, 2009 4:11 PM
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    got a similar issue on win7/64: I deleted a folder from the "manage folders" interface in Windows, right clicked on it to synch it again, it's recreated in the location where it was, files still present in the corresponding folder on the live desktop appear to be downloading in the mesh (windows) taskbar... but they never appear. When I sign out or restart mesh, files seem to be downloading again, but they just never appear in the PC mesh folder again.

    Go to the Live Desktop and change the Sync settings. You can't delete a Live Mesh folder - you should have received a warning message including a link to the procedure to follow to remove a folder from the Mesh.
    Once you've changed the settings at www.mesh.com for the folder to not sync with the device, it will turn into a normal Windows folder on the target PC - and then you can delete it. Change the sync settings back to sync with the target on the Live Desktop for that folder, and you will receive the offered light blue Mesh folder. Click it and then click Browse to navigate to the desired sync end point on the target PC to merge it with an existing folder or simply click OK to sync to a new folder on the local desktop.
    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    I've just been following some instructions found in the troubleshooting section...that actually brought me into troubles...

     Remove and then re-synchronize the folder

    1. Open the notifier, click the Folders icon Folders , then click Manage folders .
    2. Right-click the folder that isn't synchronizing, then click Delete .
    3. In the Delete Folder dialog box, click Delete . The folder will now appear under Not synchronized with this computer .
    4. Right-click the folder again, then click Sync with this computer .
    5. In the Synchronize Folder dialog box, choose a location for the folder on your computer (the default location is your Documents folder), then click OK . The contents of the folder should now synchronize with your computer.

    Monday, November 23, 2009 5:20 PM
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    what actually happens is you can never get back (through synchronization) the files that remained on the live desktop. You can only get newly added files. With either procedure, recovering a deleted mesh folder content fails.

    edit: I actually just uploaded "manually" a file to a folder on live desktop, and it never gets downloaded to the corresponding mesh folder on the PC. Sometimes as I said you see a download indicator in the taskbar, but it always stops before the end, and there's nothing downloaded. Something is may be blocking it on my system...no idea. So the situation is so: files added to a mesh folder on my PC get uploaded to the live desktop, but files added to the live desktop directly don't synchronize with my PC.
    Monday, November 23, 2009 5:41 PM
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    I've just been following some instructions found in the troubleshooting section...that actually brought me into troubles...

     Remove and then re-synchronize the folder

    1. Open the notifier, click the Folders icon Folders , then click Manage folders .
    2. Right-click the folder that isn't synchronizing, then click Delete .
    3. In the Delete Folder dialog box, click Delete . The folder will now appear under Not synchronized with this computer .
    4. Right-click the folder again, then click Sync with this computer .
    5. In the Synchronize Folder dialog box, choose a location for the folder on your computer (the default location is your Documents folder), then click OK . The contents of the folder should now synchronize with your computer.

    Your link didn't bring me to that list of instructions, but in Help for stopping sync, the following appears:
    1. Click link to go to your Live Desktop Go to your Live Desktop.
    2. Right-click the folder you want to stop synchronizing, then click Delete.

    This will delete the folder from your Live Desktop and stop synchronizing it with all your devices and members' devices, but won't delete it from any devices.

    The troubleshooting section is misleading in that deleting a folder from the PC that is in the Mesh doesn't actually stop the sync, but breaks it. The fodler is moved to the Recycle Bin. You can recover it from the Recycle Bin, but if you simply re-add the folder per the instructions above, via the Live Desktop, it will sync to a new folder and you may have encountered a bug with the fact that older files do not sync.

    So, I suggest that you perform the steps I outlined in my previous reply. Change the sync settings on the Live Desktop to stop the sync. Delete the destination folder after it turns into a normal Windows folder (no longer blue). Change the sync settings again on the Live Desktop to have the folder offered and all files should not sync.
    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, November 23, 2009 6:52 PM
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    So, I suggest that you perform the steps I outlined in my previous reply. Change the sync settings on the Live Desktop to stop the sync. Delete the destination folder after it turns into a normal Windows folder (no longer blue). Change the sync settings again on the Live Desktop to have the folder offered and all files should not sync.
    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    yeah...I've already tried this too, and it doesn't work. All I get is a PC mesh folder that remains empty, while the files are still there in the corresponding folder on the live desktop. As said, each time I try that again, I see an animation in the taskbar showing the amount of data being progressively downloaded, and it stops before completion, while no data is actually synched at all. May be there's an issue in 7/64... will try later with UAC off and see if that changes anything.

    edit: just tried with UAC, Firewall and AV off... doesn't change anything. It's more like once the live desktop has been "aware" that a folder has been deleted purposely on a device, it "sees" no reason to synch existing files again (although even with a new file uploaded directly to the live desktop there's no synch either).
    Tuesday, November 24, 2009 9:11 AM
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    UAC would not be an issue, nor x64 Win7.
    I believe that your issue stems from the fact that you deleted a folder from the PC and are now trying to sync that same folder back to the PC.
    If you followed my prior suggestion without success, then I suggest removing the folder from the Mesh *completely* in all locations, including the Live Desktop. Make sure that it is not appearing as a Mesh folder anywhere. Then, add the folder back from the "source" PC and set up the sync end points.
    Failing that, try a complete reinstall of Live Mesh on the problematic PC, including removing the machine from your Mesh at www.mesh.com before installing/adding the PC once again and then add the folder.
    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, November 24, 2009 1:07 PM
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    UAC would not be an issue, nor x64 Win7.
    I believe that your issue stems from the fact that you deleted a folder from the PC and are now trying to sync that same folder back to the PC.

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    so you acknowledge that synchronizing a live desktop folder again with a local device, when the original device's folder has been deleted, is just not possible. The only way out if you lost the local data being to download the files one by one (just using "save as") from the live desktop.
     adding: would be nice if functions like the ones found in SyncToy could be implemented, to control synchronization a bit more precisely.
    There's no way to trigger a synchronization manually in Mesh, you can only say what should synchronize with what and that's it. And happens what happens...even when stuff get synchronized properly, like when you add/create a new mesh or add/remove files to an existing mesh, the process never starts instantly, but sometime later...
    Tuesday, November 24, 2009 1:18 PM
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    No, I'm suggesting some possible solutions. I'm speculating on the cause of the problem - I think that deleting the local folder, although the Help text says you can do this to remove a folder from the Mesh on the local PC, moves it to the Recycle Bin, but whatever database Live Mesh uses to identify the Hash of local files ends up in some broken state. I don't know this for certain, but your experience suggests that this is a possibility, hence my suggestion to flush everything at this point.
    Of course, it may well be that the Help text is correct, but something broke on your PC with Mesh. I've never deleted a local folder while it was in the Mesh, I've changed the sync settings first via the Live Desktop and only deleted or moved the local folder after Live Mesh acknowledged that the folder locally was now a normal folder and no longer managed by Live Mesh. I have successfully removed and added the same folder back into the Mesh in this manner many times.
    I'm hoping you don't need to do the complete reinstall, but it seems to be pointing in that direction.
    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, November 24, 2009 1:24 PM
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    OK, thanks for your feedback Stephen, I'm sure there are some bugs. No big deal if I must reinstall and/or get rid of all existing mesh folders. I'm just experiencing with mesh, not relying on it as long as it's beta anyway. So anything I report here is related to things that I just try to check the behavior. It's a very interesting interface.
    Tuesday, November 24, 2009 1:46 PM
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    You're very welcome. Yes, being a beta, it can have issues. It has been a long time since we had any changes to the client and it looks like we have a bit more to wait. Rumor has it that we'll see the Windows Live betas early next year and that Live Mesh will be included. Hopefully, some of the odd bugs will be gone at that point.
    I'm going to mark Ken's post above as the answer, but that doesn't mean that we need to end the discussion. I do check in pretty much daily, and often multiple times per day. So, feel free to add comments, questions, and updates regarding your experience with this folder on this device and steps taken to get it synchronizing again.
    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Tuesday, November 24, 2009 1:50 PM
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