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Genuine Advantage Issue on Word 2007 RRS feed

  • Question

  • Hi,
     
    Using Word 2007, activated as part of my MAPS subscription but... GVA is not allowing me to download 'extras'. I have tried to re-validate using the links but this is not working.

    Ran the diagnostics and no issues.

    Any advise greatly received.

    Thanks
    Monday, September 8, 2008 10:01 PM

Answers

  •  
    Si,pleton,

    Microsoft Expression web is receiving error code 121. This indicates that the product is not validated as part of the OGA process. Please try and uninstall Expression and attempt to re-run the OGA validation tool.  Once you have passed Office Validation, reinstall your Expression web and all should be fine.

    Thank you for visiting the OGA program forum.

    Stephen, MS
    • Marked as answer by RickImAPC Monday, September 8, 2008 10:50 PM
    Monday, September 8, 2008 10:48 PM

All replies

  • Sorry MGA as follows : -

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-2DKBF-J3FMK-8HVG2
    Windows Product Key Hash: l0jTwjVgT744XfKO71AzsmPQHp4=
    Windows Product ID: 89580-488-0129081-71690
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {E63C97AD-F164-45BF-8C94-96DA49306A36}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Expression Web 2 - 121
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_7E90FEE8-198-80004005_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls:
    Download unsigned ActiveX controls:
    Run ActiveX controls and plug-ins:
    Initialize and script ActiveX controls not marked as safe:
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E63C97AD-F164-45BF-8C94-96DA49306A36}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8HVG2</PKey><PID>89580-488-0129081-71690</PID><PIDType>5</PIDType><SID>S-1-5-21-2000213860-2377743084-1414156868</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion tx2000 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.08    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080418000000.000000+000</Date></BIOS><HWID>3A333507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0045-0000-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Expression Web 2</Name><Ver>12</Ver><PidType>0</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6DF145533AABEAC</Val><Hash>kX8VGoWnZNbyrHqKPgxR1t4jZ4g=</Hash><Pid>81599-854-7270282-65978</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>D2D5C72A8B16AC</Val><Hash>HRUUXaWeKJMHN+Pa9mu31JLdrDs=</Hash><Pid>84889-854-5562836-63562</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>5484BC4FB56AEAC</Val><Hash>XwayqxQgiCLTnaJbuFxfiw6QScg=</Hash><Pid>84890-854-5562827-63269</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Monday, September 8, 2008 10:17 PM
  •  
    Si,pleton,

    Microsoft Expression web is receiving error code 121. This indicates that the product is not validated as part of the OGA process. Please try and uninstall Expression and attempt to re-run the OGA validation tool.  Once you have passed Office Validation, reinstall your Expression web and all should be fine.

    Thank you for visiting the OGA program forum.

    Stephen, MS
    • Marked as answer by RickImAPC Monday, September 8, 2008 10:50 PM
    Monday, September 8, 2008 10:48 PM