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Office 2003 Validation Error RRS feed

  • Question

  • I work for an organization that purchased Office 2003 under a Volume License Agreement.  Recently, we've had some machines report a validation error.  This product was purchase legitimately online from a software company.

    Below is the Diagnostic Report showing it is blocked.  Please advise on how to make this code go away.

    Jeff

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-4BMVG-RG4QP-CFJ8G
    Windows Product Key Hash: Z4hXD+st8qRu8mgbRPgRRjzrZAw=
    Windows Product ID: 55274-640-2623465-23353
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {1ED98F9E-CE5F-4061-AE29-215990F5ED85}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Visio Standard 2003 - 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1ED98F9E-CE5F-4061-AE29-215990F5ED85}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CFJ8G</PKey><PID>55274-640-2623465-23353</PID><PIDType>1</PIDType><SID>S-1-5-21-1957994488-1580818891-725345543</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D610                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20051002000000.000000+000</Date></BIOS><HWID>6EBA3F07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57603</Pid><PidType>14</PidType></Product><Product GUID="{90530409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Standard 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72090-640-0000106-55312</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="53" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 17B86:Dell Inc|17B86:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Tuesday, September 15, 2009 7:46 PM

Answers

  • From your MGA report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    Note:  VLK = Volume License Key

    Unfortunately, the license has been found to be lost, stolen, misused or leaked to the public in violation of the Microsoft Volume Licensing Agreement.
    Please submit a copy of this MGA report to your Volume License vender and discuss the matter with them.

    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, September 16, 2009 5:14 PM
    Wednesday, September 16, 2009 3:06 AM

All replies

  • From your MGA report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    Note:  VLK = Volume License Key

    Unfortunately, the license has been found to be lost, stolen, misused or leaked to the public in violation of the Microsoft Volume Licensing Agreement.
    Please submit a copy of this MGA report to your Volume License vender and discuss the matter with them.

    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, September 16, 2009 5:14 PM
    Wednesday, September 16, 2009 3:06 AM
  • That seems to be difficult to do.  It was purchased from TheSoftwareGuy.com back in March of 2005 and that site is no longer in business.  I have order numbers, email confirmations and valid CD's with license keys.  I can't see how this software is not valid?

    What other options do we have?
    Wednesday, September 16, 2009 6:19 AM
  • Hello JSchlieckau,

      The reason the software is non-genuine is because the person or company that sold you the software did not originally buy it from Microsoft.  They or (someone else) counterfited the packaging and disks and included a VLK key, that belonged to someone else.

       The danger to you, (and anyone else that uses Non-Genuine software), is that when they burned the Office Software to the counterfeit CD they made, they have the opportunity to add any number of Viruses, Backdoors or anything else they wanted to infect the system that uses that disk...what's to stop them?

    Additional information on how Volume License and VLk keys work:

    It all starts when someone (usually a large organization of some sort) decides they need a large number of Office or XP licenses (I believe 100 licenses is the minimum). They go to an Authorized Microsoft Retailer and sign (and pay for) a Volume License Agreement for the specified number of licenses.  Among other things, the Volume License Agreement would also specifiy that the Licenses are re-sellable. They are then give a single Volume License Key to use to install the specified number of Office or XP licenses. 

    Since the Licenses are non-resellable, the organization can't  sell a bunch of Office or XP software with the VLK key included, nor can they install Office or XP on a computer (using the VLK key) and sell it to someone.

    When a VLK key is found to be leaked, stolen, lost, so on, the organization will contact Microsoft and ask us to Block that key.  Microsoft may also see a key being leaked out on the internet and go back to the owner of the key and ask if we can block it for them (and then, most likely, issue the organization a new VLK key). It can sometimes take organizations some time to realize their key has been compromised.  Which is why an Office or XP (using a VLK) could come up as Genuine for some time before going Non-Genuine (i.e. the leak was finally found and the key was blocked)

    Thank you,
    Darin MS
    Wednesday, September 16, 2009 5:12 PM
  • Thanks for the explanation, but you haven't answered my question.  We've spent thousands of dollars to legally license MS Office (or do what we thought was legal).  Are you saying we have to re-license Office 2003 again?  There has to be some appeal process.  You can't just shut it off can you?

    I guess it's time to move to OpenOffice.....
    Wednesday, September 16, 2009 5:43 PM
  • Hello JSchlieckau,


    Nothing has been shut off and no functionality has been removed.

    The Office Non-Genuine Notifier is doing just that, notifing you of the issue. It is completly up to you as to what you wish to do about it.

    Thank you,
    Darin MS
    Wednesday, September 16, 2009 5:56 PM