locked
Backup Failed because of an error reading data from hard drive. RRS feed

  • Question

  • Hi All,

    I went away in December for a few months and when I returned I have been unable to get WHS to backup my main PC or any other PC since I left.  I know there have been updates since I left and what seems to happens in the backup starts and gets to about 5% or slightly more when an error message pops up.

    The suggestion is that I need to run chkdsk, but that doesn't help.

    Any suggestions as to what could be going on?

    Wednesday, March 24, 2010 3:34 PM

All replies

  • Have you run chkdsk on both the client and the server?  Have you run it on all the drives and have you run it with the correct options to scan all and fix errors?
    --
    Wednesday, March 24, 2010 4:58 PM
  • Hi Al,

     

    I didn't respond until I had a chance to do this.  I've run chkdsk /f /r on all the machines and I have the same error this morning.

     

     

    Friday, March 26, 2010 12:02 PM
  • Just running that command on the server won't do it in most cases - you have to do it according to this FAQ:

    http://social.microsoft.com/Forums/en-US/whsfaq/thread/b5372407-1f24-4eff-9092-069c4b4f0cee


    --
    Friday, March 26, 2010 12:14 PM
  • I ran chkdsk on each computer separately.  The only difference I see is that I used the /f instead of /x.  But does this matter when you do the chkdsk from a reboot?

    I am going to try again, but I don't see any bad reporting with any of my drives at this time.

    Eugene

    Friday, March 26, 2010 2:39 PM
  • eliscio, have you tried running chkdsk on the server or only on the clients so far? What Al is saying is that you have to do it differently on the server. Following that guide should tell you if something is wrong with the server drives.
    Friday, March 26, 2010 5:30 PM
  • Please follow the instructions in the FAQ Al linked to. The /r parameter to chkdsk forces a surface scan, and implies /f. The /x parameter forces the dismounting of the disk being scanned and is used in that FAQ to allow scanning of storage pool disks even if they're in use. The reboot at the end is to allow the scanning of the system partition, and to "remount" the disks that were dismounted.
    I'm not on the WHS team, I just post a lot. :)
    Friday, March 26, 2010 6:18 PM
    Moderator
  • I ran it on the server and clients...so far nada.  My main desktop is the one I am most concerned with.

    I am currently running the checkall.cmd file on my server PC and will report back.

     

    Friday, March 26, 2010 9:52 PM
  • Ok, I have run the checkall.cmd file, but it is now just sitting there waiting to run another scan...I stopped it and here is the report from the first scan

     

    Microsoft Windows [Version 5.2.3790]
    (C) Copyright 1985-2003 Microsoft Corp.

    C:\Documents and Settings\Administrator>cd\

    C:\>checkall.cmd

    C:\>net stop pdl

    The Windows Home Server Drive Letter Service service was stopped successfully.


    C:\>net stop whsbackup

    The Windows Home Server Computer Backup service was stopped successfully.


    C:\>chkdsk D: /x /r
    The type of the file system is NTFS.
    Volume dismounted.  All opened handles to this volume are now invalid.
    Volume label is DATA.

    CHKDSK is verifying files (stage 1 of 5)...
    400 file records processed.
    File verification completed.
    0 large file records processed.
    0 bad file records processed.
    0 EA records processed.
    182 reparse records processed.
    CHKDSK is verifying indexes (stage 2 of 5)...
    1286 index entries processed.
    Index verification completed.
    5 unindexed files processed.
    CHKDSK is verifying security descriptors (stage 3 of 5)...
    400 security descriptors processed.
    Security descriptor verification completed.
    37 data files processed.
    CHKDSK is verifying Usn Journal...
    35024144 USN bytes processed.
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    384 files processed.
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    33799033 free clusters processed.
    Free space verification is complete.

     135307462 KB total disk space.
          6376 KB in 204 files.
           156 KB in 38 indexes.
             0 KB in bad sectors.
        104798 KB in use by the system.
         65536 KB occupied by the log file.
     135196132 KB available on disk.

          4096 bytes in each allocation unit.
      33826865 total allocation units on disk.
      33799033 allocation units available on disk.

    C:\>chkdsk C: /x /r
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process.  Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N) y

     

    Thanks,

    Eugene

    Friday, March 26, 2010 11:25 PM
  • C:\>chkdsk C: /x /r
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process.  Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N) y

    just in case you don't know that already, you'll need to reboot the server to let the scan continue.

    Anyway, getting late here in Sweden, will check in tomorrow to see what you've reported.

    Saturday, March 27, 2010 12:14 AM
  • Bjurran,

    Yes, I had to reboot the server machine...but, no problems as far as I could tell.  I ran the same thing on my Desktop PC and here is the report:

    E:\>chkdsk /x /r
    The type of the file system is NTFS.
    Cannot lock current drive.
    Volume dismounted.  All opened handles to this volume are now invalid.
    Volume label is SimpleDrive.

    CHKDSK is verifying files (stage 1 of 5)...
      144256 file records processed.
    File verification completed.
      0 large file records processed.
      0 bad file records processed.
      0 EA records processed.
      0 reparse records processed.
    CHKDSK is verifying indexes (stage 2 of 5)...
      152136 index entries processed.
    Index verification completed.
      0 unindexed files processed.
    CHKDSK is verifying security descriptors (stage 3 of 5)...
      144256 security descriptors processed.
    Security descriptor verification completed.
      3941 data files processed.
    CHKDSK is verifying Usn Journal...
      34265840 USN bytes processed.
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
      144240 files processed.
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
      25564479 free clusters processed.
    Free space verification is complete.
    Windows has checked the file system and found no problems.

     488384000 KB total disk space.
     385806688 KB in 140280 files.
         60436 KB in 3942 indexes.
             0 KB in bad sectors.
        258956 KB in use by the system.
         65536 KB occupied by the log file.
     102257920 KB available on disk.

          4096 bytes in each allocation unit.
     122096000 total allocation units on disk.
      25564480 allocation units available on disk.

    What is more interesting is that I only have a connection to my Desktop PC on the server machine and all the others are blanked out.  I checked to see if I have a access to the server from these machines and I do.  Not sure where to go from here except to read more on the forum.

    Eugene

     

    Saturday, March 27, 2010 12:15 PM
  • Bjurran,

    Yes, I had to reboot the server machine...but, no problems as far as I could tell. 

    Did you look at the event logs on the server after it rebooted to make sure there were no problems with the C partition?

    I ran the same thing on my Desktop PC and here is the report:

    E:\>chkdsk /x /r
    The type of the file system is NTFS.
    Cannot lock current drive.
    Volume dismounted.  All opened handles to this volume are now invalid.
    Volume label is SimpleDrive.

    CHKDSK is verifying files (stage 1 of 5)...
      144256 file records processed.
    File verification completed.
      0 large file records processed.
      0 bad file records processed.
      0 EA records processed.
      0 reparse records processed.
    CHKDSK is verifying indexes (stage 2 of 5)...
      152136 index entries processed.
    Index verification completed.
      0 unindexed files processed.
    CHKDSK is verifying security descriptors (stage 3 of 5)...
      144256 security descriptors processed.
    Security descriptor verification completed.
      3941 data files processed.
    CHKDSK is verifying Usn Journal...
      34265840 USN bytes processed.
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
      144240 files processed.
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
      25564479 free clusters processed.
    Free space verification is complete.
    Windows has checked the file system and found no problems.

     488384000 KB total disk space.
     385806688 KB in 140280 files.
         60436 KB in 3942 indexes.
             0 KB in bad sectors.
        258956 KB in use by the system.
         65536 KB occupied by the log file.
     102257920 KB available on disk.

          4096 bytes in each allocation unit.
     122096000 total allocation units on disk.
      25564480 allocation units available on disk.

    What is more interesting is that I only have a connection to my Desktop PC on the server machine and all the others are blanked out.  I checked to see if I have a access to the server from these machines and I do.  Not sure where to go from here except to read more on the forum.

    Eugene

     

    Saturday, March 27, 2010 7:04 PM
    Moderator
  • Where would I find this?  I checked an "Event Viewer" on through the control panel but I didn't see much.

    I am not the best at this, so please be patient.

     

    Tuesday, April 6, 2010 9:28 PM
  • Where would I find this?  I checked an "Event Viewer" on through the control panel but I didn't see much.

    I am not the best at this, so please be patient.

    It should be in the Event Viewer, Applications section.
    Tuesday, April 6, 2010 11:48 PM
    Moderator
  • Everything I see just says that it was peformed, but it gives no error messages or anything like that.

    I think I am barking up the wrong tree here...

    Anything else I could do like re-install or ?

     

    Wednesday, April 7, 2010 1:41 AM