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Genuine but will not validate RRS feed

  • Question

  • I bought the computer new from Dell several years ago.  I am running XP.  It recently stopped updating windows and will not download anything from Microsoft.  After researching my problem, I tried validating and found it would not validate.  It fails the activex part of the validation.  I ran the diagnotic tool and got cryptograhic errors.  I followed the directions to register several files.  Now the diagnostic tool says genuine but the product key is not correct.  It will not allow me to change the product key back to the original because it says there are modified or corrupted files.  There have been no harware modifications nor has the system ever been formatted before.  Any help would be greatly appreciated.

    Bill

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {BE87FD17-FC2E-4E13-938D-E21D942A6AD8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.5657]
    File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.5512]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BE87FD17-FC2E-4E13-938D-E21D942A6AD8}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2370955860-3375438982-2659411898</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2400               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20031202000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>80F0354F01842062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION DIM2400</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.18.5"/><File Name="WgaLogon.dll" Version="1.7.18.5"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B285:Dell Inc|1B285:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Friday, September 4, 2009 1:26 PM

Answers

  • Hello yallerhammer,


    Right now several critical files on the computer are "mismatched" meaning that the Windows File Protection system thinks that they should be different versions than what is listed.  This could be the result of hardware difficulties such as hard disk drive corruption or RAM erros, or it could be the result of a glitch with Windows Update or the residue of a malware attack.

    First, rerun the mgadiag utility that generated the report above.  This utility has some ability to try to fix these errors.  If the "Resolve" button is available, please click on it and allow it to complete, then restart the computer.  Rerun the mgadiag utility, generate a fresh report and post it back here.

    If no joy, run the sfc command as described here:  http://support.microsoft.com/kb/310747  After complettion, restart, rerun the mgadiag utility and check for the list of mismatches.  If no mismatches, you're done.

    If still no joy, unfortunately the last resort is a repair reinstallation or a full clean installation using the Dell OS Reinstallation CD or using Dell PC Restore.  Backup your data!


    BTW, there is nothing wrong with your product key and there is no need to change it.  That is the standard Dell deployment product key for XP Home Edition and it was shipped from Dell with this product key.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, September 4, 2009 9:28 PM
    Friday, September 4, 2009 3:01 PM

All replies

  • Hello yallerhammer,


    Right now several critical files on the computer are "mismatched" meaning that the Windows File Protection system thinks that they should be different versions than what is listed.  This could be the result of hardware difficulties such as hard disk drive corruption or RAM erros, or it could be the result of a glitch with Windows Update or the residue of a malware attack.

    First, rerun the mgadiag utility that generated the report above.  This utility has some ability to try to fix these errors.  If the "Resolve" button is available, please click on it and allow it to complete, then restart the computer.  Rerun the mgadiag utility, generate a fresh report and post it back here.

    If no joy, run the sfc command as described here:  http://support.microsoft.com/kb/310747  After complettion, restart, rerun the mgadiag utility and check for the list of mismatches.  If no mismatches, you're done.

    If still no joy, unfortunately the last resort is a repair reinstallation or a full clean installation using the Dell OS Reinstallation CD or using Dell PC Restore.  Backup your data!


    BTW, there is nothing wrong with your product key and there is no need to change it.  That is the standard Dell deployment product key for XP Home Edition and it was shipped from Dell with this product key.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, September 4, 2009 9:28 PM
    Friday, September 4, 2009 3:01 PM
  • Well, things have not improved.  In fact, they have now gotten worse.  I ended up doing a full clean install with the Dell OS Re-installation CD and now I can't even get the Mgadiag utility to run.   It says it has encountered a problem and shuts down before it can even run.  It still will not install updates to windows.  It will not even go to the download page.  Thank you for the assistance you have given me, Dan.

    Bill
    Friday, September 4, 2009 10:03 PM
  • Hello yallerhammer,

    Try the guided help in this MS KB to fix Windows Update:  http://support.microsoft.com/kb/910359

    Post back with results :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, September 4, 2009 10:26 PM