Sign in

Microsoft.com

Microsoft

Remove From My Forums

cancellation issues

General discussion
0

Sign in to vote

I've recently recieved an email stating that my subscription to One Care is about to automatically renew. I've followed the instructions in said email to cancel the service but it either does nto work or I keep getting looped back to msn.com.

Seeing as I don't want the subscription anymore, I don't use the program at all (it is not installed on my computer at this time and hasn't been for about a year) and all conventional methods aren't working, can anybody help me finally cancel this once and for all???

Saturday, January 10, 2009 4:55 PM

All replies

0

Sign in to vote

To cancel your OneCare subscription you must contact support, typically by phone. However, the process outlined here:
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
does not make it easy to reach support. You can open a support case, indicating you are a subscriber, by using the procedure for a trial user via email.

Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link:

http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/96acda1a-a259-4024-a6cd-e26d7ebebf7b
I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

-steve
Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator

Monday, January 12, 2009 2:17 PM

Moderator