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activation wizard doesn't run - all tests pass

Question
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Hi - I have a office std 2007 version - legal with key as part of academic home licence in uk - serial is genuine & works everything installs ok EXCEPT when I try to downlaod and install pdf addin for word 2007 - when checking with wga comes back with not activated - if I check the product and run the resources activation - its just clicks and does nothing
all tests from site have passed - cannot find data.dat no matter where I look
help please
tai
noel
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-CT8WF-X948R-C3QR3
Windows Product Key Hash: yuV9YdWLzGe0oSeUhJVKvAcBDic=
Windows Product ID: 89578-OEM-7332157-00024
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {47192555-224C-4AA4-9EFF-E90F9EE32CEA}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.longhorn_rtm.080118-1840
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Professional Edition 2003 - 100 Genuine
Microsoft Office Standard 2007 - 101 Not Activated
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{47192555-224C-4AA4-9EFF-E90F9EE32CEA}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C3QR3</PKey><PID>89578-OEM-7332157-00024</PID><PIDType>2</PIDType><SID>S-1-5-21-26817609-2617682704-2425589480</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-D ACPI BIOS Revision 0502</Version><SMBIOSVersion major="2" minor="4"/><Date>20080402000000.000000+000</Date></BIOS><HWID>F0333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MESHPC</OEMID><OEMTableID>Model PB</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>3AF007E3C3DA500</Val><Hash>9sXEycAmWzjUDlSJjw7zYy7T2nA=</Hash><Pid>73931-640-2109862-57487</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>1396CFA2D749775</Val><Hash>ge3YGv3jmSf3z1K+DZIdPPj9vbo=</Hash><Pid>81607-954-2649455-64129</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Saturday, May 31, 2008 1:30 PM
Answers
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noelmm,
Please visit this site for international activation numbers for Microsoft Products.
Microsoft Activation Centers Worldwide Telephone Numbers:
http://www.microsoft.com/licensing/resources/vol/numbers.mspx
Lori MS
Wednesday, June 11, 2008 6:49 PM
All replies
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noelmm,
Windows Vista and Office Professional 2003 are genuine.
However Office Standard 2007 is not activated.
Please use the telephone activation here at to activate 2007 and try to reinstall the template/addin for Word 2007.
http://support.microsoft.com/kb/326851/en-us
Lori MS
Monday, June 2, 2008 11:12 PM -
Hi Lori
problem is I'm in the UK - my fault for not saying
do you have the telephone number for the activation centre (UK) (preferably freefone) I can ring please - I seem to be going around in circles trying to find it
tia
Noel
Thursday, June 5, 2008 7:01 PM -
noelmm,
Please visit this site for international activation numbers for Microsoft Products.
Microsoft Activation Centers Worldwide Telephone Numbers:
http://www.microsoft.com/licensing/resources/vol/numbers.mspx
Lori MS
Wednesday, June 11, 2008 6:49 PM