activation wizard doesn't run - all tests pass RRS feed

  • Question

  • Hi - I have a office std 2007 version - legal with key as part of academic home licence in uk - serial is genuine & works everything installs ok EXCEPT when I try to downlaod and install pdf addin for word 2007 - when checking with wga comes back with not activated - if I check the product and run the resources activation - its just clicks and does nothing


    all tests from site have passed - cannot find data.dat no matter where I look


    help please






    Diagnostic Report (1.7.0095.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-CT8WF-X948R-C3QR3
    Windows Product Key Hash: yuV9YdWLzGe0oSeUhJVKvAcBDic=
    Windows Product ID: 89578-OEM-7332157-00024
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    ID: {47192555-224C-4AA4-9EFF-E90F9EE32CEA}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Standard 2007 - 101 Not Activated
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{47192555-224C-4AA4-9EFF-E90F9EE32CEA}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C3QR3</PKey><PID>89578-OEM-7332157-00024</PID><PIDType>2</PIDType><SID>S-1-5-21-26817609-2617682704-2425589480</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-D ACPI BIOS Revision 0502</Version><SMBIOSVersion major="2" minor="4"/><Date>20080402000000.000000+000</Date></BIOS><HWID>F0333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MESHPC</OEMID><OEMTableID>Model PB</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>3AF007E3C3DA500</Val><Hash>9sXEycAmWzjUDlSJjw7zYy7T2nA=</Hash><Pid>73931-640-2109862-57487</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>1396CFA2D749775</Val><Hash>ge3YGv3jmSf3z1K+DZIdPPj9vbo=</Hash><Pid>81607-954-2649455-64129</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    Saturday, May 31, 2008 1:30 PM


All replies

  • noelmm,


    Windows Vista and Office Professional 2003 are genuine.

    However Office Standard 2007 is not activated.

    Please use the telephone activation here at to activate 2007 and try to reinstall the template/addin for Word 2007.




    Lori MS

    Monday, June 2, 2008 11:12 PM
  • Hi Lori


    problem is I'm in the UK - my fault for not saying


    do you have the telephone number for the activation centre (UK) (preferably freefone) I can ring please - I seem to be going around in circles trying to find it 






    Thursday, June 5, 2008 7:01 PM
  • noelmm,


    Please visit this site for international activation numbers for Microsoft Products.



    Microsoft Activation Centers Worldwide Telephone Numbers:



    Lori MS



    Wednesday, June 11, 2008 6:49 PM