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No welcome screen...

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Hello,

I didn't get a welcome screen after I rebooted... It failed to finish installing the program, It hasn't even asked me for my key... and it said to come here for help! I am trying to install into a laptop using XP.

Please help... Thanks.

Tuesday, February 12, 2008 5:08 AM

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Run the cleanup tool -

http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

Then, see this post for a link to the KB article to troubleshoot installation issues:

http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

If that still does not resolve the problem, please contact support:

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve

Tuesday, February 12, 2008 1:58 PM

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