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I just bought my computer at an auction, It is saying that I do not have valid version of microsoft windows RRS feed

  • Question

  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-P8WK6-T2792-92VCT
    Windows Product Key Hash: psdSqk8HTj3fHAEW0lxCXNMw9RM=
    Windows Product ID: 55274-640-8646902-23924
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {983C2EDE-D9E1-48CF-BF8E-C8DFD9DEC4FA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{983C2EDE-D9E1-48CF-BF8E-C8DFD9DEC4FA}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-92VCT</PKey><PID>55274-640-8646902-23924</PID><PIDType>1</PIDType><SID>S-1-5-21-854245398-2146542499-1060284298</SID><SYSTEM><Manufacturer>American Megatrends Inc.        </Manufacturer><Model>1AAJG                           </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.        </Manufacturer><Version>062710                          </Version><SMBIOSVersion major="2" minor="3"/><Date>20010115000000.000000+000</Date></BIOS><HWID>C3993307018400C6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, January 9, 2008 2:03 AM

Answers

  • It's apparent you purchased a bogus, non-genuine version of Windows XP with your auction bought computer.

     

    In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.

     

    Wednesday, January 9, 2008 2:43 AM
    Moderator
  •  

    Hello Anita,

     

     

    I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include the following information if possible. Also please post back in the forum to the questions I highlight. Also please file a piracy  report @ http://www.microsoft.com/piracy .

     

     - Your product key for (Office or Windows)

        -- Please provide us with ONLY the last 15 alpha/numeric characters of the Product Key

     

    -  Business location where purchased

        --This would include the City, State and/or Country.

     

    -  Business Address where purchased

        -- If you don't have it that is okay.

     

     Phone number where purchased

        If you don't have it that is okay but if you have access pleas provide.

     

    Point of Contact @ the Business (if you had any)

        Did you have any  name of who you worked with for purchasing the software.

     

     

    -  If purchased on the internet please provide the website.

     

     

    -  What alias was the individual using online?

        -- This usually pertains for auctions sites people will use an alias (username) for selling products.

     

    -  Provide us with your email address, telephone number and/or Cell number so we can reach you and provide you with   an update.

     

    Did you purchase the computer brand new, used, @ an auction, off the internet or how?

        -- Please provide all the details especially the auction name/location and what the website is for the location. Next provide the product ID posted that you purchased.

     

    -  Is the computer a commercial built system or was the system custom built by a local shop?

        -- Please provide the shop name if customer built as well as the website.

     

    Do you have all the original software which was originally installed on the computer @ the time of purchase?

     

    - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

     

              Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Wednesday, January 9, 2008 7:17 PM

All replies

  • It's apparent you purchased a bogus, non-genuine version of Windows XP with your auction bought computer.

     

    In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.

     

    Wednesday, January 9, 2008 2:43 AM
    Moderator
  •  

    Hello Anita,

     

     

    I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include the following information if possible. Also please post back in the forum to the questions I highlight. Also please file a piracy  report @ http://www.microsoft.com/piracy .

     

     - Your product key for (Office or Windows)

        -- Please provide us with ONLY the last 15 alpha/numeric characters of the Product Key

     

    -  Business location where purchased

        --This would include the City, State and/or Country.

     

    -  Business Address where purchased

        -- If you don't have it that is okay.

     

     Phone number where purchased

        If you don't have it that is okay but if you have access pleas provide.

     

    Point of Contact @ the Business (if you had any)

        Did you have any  name of who you worked with for purchasing the software.

     

     

    -  If purchased on the internet please provide the website.

     

     

    -  What alias was the individual using online?

        -- This usually pertains for auctions sites people will use an alias (username) for selling products.

     

    -  Provide us with your email address, telephone number and/or Cell number so we can reach you and provide you with   an update.

     

    Did you purchase the computer brand new, used, @ an auction, off the internet or how?

        -- Please provide all the details especially the auction name/location and what the website is for the location. Next provide the product ID posted that you purchased.

     

    -  Is the computer a commercial built system or was the system custom built by a local shop?

        -- Please provide the shop name if customer built as well as the website.

     

    Do you have all the original software which was originally installed on the computer @ the time of purchase?

     

    - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

     

              Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Wednesday, January 9, 2008 7:17 PM