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windows 7 not genuine build 7601 RRS feed

  • Question


  • My hard drive recently crashed so i backed up all my files and put them on my new hardrive. i also got the product keys from my previous version and my windows has been running fine until yesterday i defragged my hdd and i got the message that my windows is not genuine. i tried re entering my verification code but it came up with an error. i had a legal version of windows 7 when i bought my laptop with the first hdd

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {15403573-37F9-4932-9E22-BF0C1DA11C32}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{15403573-37F9-4932-9E22-BF0C1DA11C32}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-4072491011-3934214899-930867015</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L655</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.60</Version><SMBIOSVersion major="2" minor="6"/><Date>20100809000000.000000+000</Date></BIOS><HWID>1EA13407018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7601.0000-3642012
    Installation ID: 002896188635986634409390098582555320580573947346115734
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 4
    Trusted time: 12/29/2012 11:50:09 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE7
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:22:2012 22:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEA6GFu/wLfmlFe137AsEHqiOp9EvZcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC TOSQCI TOSQCI00
      FACP TOSQCI TOSQCI00
      HPET TOSQCI TOSQCI00
      BOOT TOSQCI TOSQCI00
      MCFG TOSQCI TOSQCI00
      WDAT INTEL Calpella
      ASF! TOSQCI TOSQCI00
      SLIC TOSQCI TOSQCI00
      ASPT INTEL Calpella
      SSDT PmRef CpuPm

    Saturday, December 29, 2012 5:02 PM

Answers

All replies

  • For some reason, the Software Protection Service is unable to read the SLIC table in the BIOS.....

    Please first try recreating Licensing Store.

     

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

     

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

     

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

     

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, December 30, 2012 10:10 AM
    Moderator
  • When I got to the step where I enter the product key I entered the key on my laptop first and it said it was invalid. Next I tried my old product key and i got error code 0xC004F063
    Sunday, December 30, 2012 3:50 PM
  • Also when I type out the REN line it prints out a duplicate file may exist or file cannot be found

    Sunday, December 30, 2012 4:07 PM
  • When you get that error, repeat the line, but change the name of the target file - so

    tokens.bar

    becomes

    tokens.bar3 or tokens.bar4

    (or delete the existing tokens.bar file using the command del tokens.bar and use the REN command again)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, December 30, 2012 5:34 PM
    Moderator
  • neither of the product keys are working but changing that line did work. should i just buy a new product key then or is there a deeper problem
    Sunday, December 30, 2012 6:17 PM
  • What exact error message do you get when entering the Key?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, December 30, 2012 7:30 PM
    Moderator
  • 0xC004F063
    Monday, December 31, 2012 5:58 AM
  • That message means that you're entering the wrong Key - you MUST use the Key from your COA sticker, NOT one found using a Keyfinder tool.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, December 31, 2012 11:43 AM
    Moderator
  • is the COA sticker the one found on the bottom of the laptop which is 5 sets of 5 numbers? Thats the number Ive been trying
    Monday, December 31, 2012 3:45 PM
  • That's the one - what are the last 5 characters?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, December 31, 2012 4:08 PM
    Moderator
  • 46RXY
    Monday, December 31, 2012 7:02 PM
  • It doesn't look as if it's been compromised, to me -

    Let's go back to basics....

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, December 31, 2012 9:12 PM
    Moderator
  • here is the CBS.log https://skydrive.live.com/?ppud=4

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {15403573-37F9-4932-9E22-BF0C1DA11C32}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{15403573-37F9-4932-9E22-BF0C1DA11C32}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-4072491011-3934214899-930867015</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L655</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.60</Version><SMBIOSVersion major="2" minor="6"/><Date>20100809000000.000000+000</Date></BIOS><HWID>1EA13407018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7601.0000-3652012
    Installation ID: 002896188635986634409390098582555320580573947346115734
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 4
    Trusted time: 1/5/2013 4:06:50 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE7
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:22:2012 22:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEA6GFu/wLfmlFe137AsEHqiOp9EvZcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC TOSQCI TOSQCI00
      FACP TOSQCI TOSQCI00
      HPET TOSQCI TOSQCI00
      BOOT TOSQCI TOSQCI00
      MCFG TOSQCI TOSQCI00
      WDAT INTEL Calpella
      ASF! TOSQCI TOSQCI00
      SLIC TOSQCI TOSQCI00
      ASPT INTEL Calpella
      SSDT PmRef CpuPm

    sorry i took so long to respond i had to travel for a bit and didnt have time to do all the scans. thanks for the help

    Saturday, January 5, 2013 9:07 PM
  • also there were no errors while scanning
    Saturday, January 5, 2013 9:08 PM
  • The Sticker says that it's for Windows 7 Home Premium - correct?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, January 6, 2013 9:27 AM
    Moderator
  • correct
    Sunday, January 6, 2013 4:30 PM
  • In that case, your best bet is probably to telephone your local Activation Center, and speak to an operator who may be able to sort you out.

    http://support.microsoft.com/kb/950929


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, January 6, 2013 4:47 PM
    Moderator