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need help

Question
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how can i regain my windowlive one care membership back if i just recover my pc and the membership is not on the system?
- Moved by Stephen BootsMVP, Moderator Tuesday, June 30, 2009 1:40 PM installation question (From:Windows Live OneCare Anti-Virus)
Tuesday, June 30, 2009 3:44 AM
Answers
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HI!
Just install onecare by going to onecare.live.com. use the free trial first. Once you have installed it successfully, open onecare, click on subscribe button, just key-in your live id and password that is associated with your subscription to make it a full version.
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bayabasgirl29- Marked as answer by Stephen BootsMVP, Moderator Tuesday, June 30, 2009 1:41 PM
Tuesday, June 30, 2009 4:14 AM -
You are most likely not using the Live ID and password associated with your One Care subscription. You can contact support to retrieve your account credentials. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials- Marked as answer by Stephen BootsMVP, Moderator Tuesday, June 30, 2009 1:41 PM
Tuesday, June 30, 2009 1:25 PMModerator
All replies
-
HI!
Just install onecare by going to onecare.live.com. use the free trial first. Once you have installed it successfully, open onecare, click on subscribe button, just key-in your live id and password that is associated with your subscription to make it a full version.
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bayabasgirl29- Marked as answer by Stephen BootsMVP, Moderator Tuesday, June 30, 2009 1:41 PM
Tuesday, June 30, 2009 4:14 AM -
You are most likely not using the Live ID and password associated with your One Care subscription. You can contact support to retrieve your account credentials. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials- Marked as answer by Stephen BootsMVP, Moderator Tuesday, June 30, 2009 1:41 PM
Tuesday, June 30, 2009 1:25 PMModerator -
If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.
If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
-steve
Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums ModeratorTuesday, June 30, 2009 1:41 PMModerator