wga genuine but can't install anything RRS feed

  • Question


    Hi, I have WinXpPro and i recently repaired it as it was playing up. It is on a busness network. Used same cd and cd key as original install. Everything went fine until trying microsoft updates. Now can't install windows installer and thus messenger, windows updates etc now. Online tool says that it is a genuine copy. See below information.


    The usual things don't seem to work.


    Any ideas?  - thanks - shaun



    Diagnostic Report (1.7.0069.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-X76CD-7THP9-MGXDY
    Windows Product Key Hash: zSIWTCfpVpKwaalQvU2qD/Ba0EE=
    Windows Product ID: 76487-641-4656007-23979
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    ID: {0A8DFCFE-3149-4559-8AE1-1373465A747C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-89-800401f3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-89-800401f3_B4D0AA8B-888-800401f3

    Browser Data-->
    Proxy settings: ukisa001.cvc.ads:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:


    Monday, March 31, 2008 4:56 PM


  • Hey Shaun,


    Curious is this your full post of the MGA Diag? If so then the issue may be with your XML services on the computer. Lets try this first but there may be a problem with Windows Update for your computer.   If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key and is most likely why the Product Key Update Tool did not work.


    I will provide you the steps to resolve this XML issue, but I strongly suggest waiting for the Windows XP disk, that we have sent you, and conduct a clean install.



    Fix (Part 1):

    1) Click “Start” button, then “Run”

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:


    Fix (Part 2):

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at:  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) Click “Start” button, then “Run...”

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>



    Take care and let us know if this solves your situation :-)



    Stephen Holm

    WGA Forum Volunteer

    Monday, March 31, 2008 10:08 PM