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How do I figure out which account is the Administrator? RRS feed

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    On Dynamics CRM Online:

    So it seeems like I'm not actually the CRM Administrator, I have the system administrator role, but there seems to be a level up from that. I can't figure out which account it is that has this ability. Is there any way to locate this information? Does it even have to be a user account?

    Thursday, September 6, 2012 8:59 PM

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    The user who sets up the CRM org is automatically created as a user in the system, and assigned the system admin role. If you have the system admin role though you will have the same level of access inside CRM as this user.

    You can check which user set up the org simply by running an advanced find on users, and sort by created on (ignore system users).

    With CRM Online there is also a billing admin, which can be assigned to one user, and is the initial user by default. Billing is located under Administration -> Billing

    Hope that helps!

    -Paul

    Friday, September 7, 2012 7:01 AM

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    The user who sets up the CRM org is automatically created as a user in the system, and assigned the system admin role. If you have the system admin role though you will have the same level of access inside CRM as this user.

    You can check which user set up the org simply by running an advanced find on users, and sort by created on (ignore system users).

    With CRM Online there is also a billing admin, which can be assigned to one user, and is the initial user by default. Billing is located under Administration -> Billing

    Hope that helps!

    -Paul

    Friday, September 7, 2012 7:01 AM
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    Hi,

    I am trying to disable the user who created the CRM-online enviroment and only keeping another user in the organization. However when trying to disable the user I get the following message "...cannot be disable because its the only user with the system administrator role".

    I took a look in the billing area but I cant seam to find how to change the billing user. Any idea? The person who created the administration is no longer an employee so we dont want him or her having full access to the organization.

    Best regards, 


    Tuesday, March 19, 2013 3:20 PM