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Upgrade path from CRM2011 to CRM 2016 RRS feed

  • Question

  • We are currently considering using Online CRM 2011 and switching from an in-house solution.

    When the time comes to move from CRM2011 to say CRM2016 is this a free upgrade and will all of our data/files/configuration be migrated across.

    Does anyone know what Microsoft's policy is on this?

    Thank you

     

    • Moved by Xiaopeng Wu Tuesday, March 8, 2011 9:24 PM Forum consolidation (From:CRM Online)
    Tuesday, November 23, 2010 6:13 PM

Answers

  • To be very explicit:  As a CRM Online customer, you will always be eligible for the latest-greatest version of our service.  That said, we know that sometimes there are external factors which cause customers to want to hold back on upgrading (training, compatibility with an external service, etc.).  Our pledge is that when we make a major upgrade to the service, we'll put the customer in control of when the upgrade occurs.
    --Matt Cooper, Microsoft Dynamics CRM
    Tuesday, November 30, 2010 2:23 AM
    Moderator

All replies

  • Here is what I know:  The current CRM Online (v4) will be upgraded to CRM 2011 Online automatically by Microsoft once you OKed it.  Since it is an Online application any future updates or upgrade will be automatically handled by Microsoft on the backend.


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    Tuesday, November 23, 2010 6:20 PM
    Moderator
  • To be very explicit:  As a CRM Online customer, you will always be eligible for the latest-greatest version of our service.  That said, we know that sometimes there are external factors which cause customers to want to hold back on upgrading (training, compatibility with an external service, etc.).  Our pledge is that when we make a major upgrade to the service, we'll put the customer in control of when the upgrade occurs.
    --Matt Cooper, Microsoft Dynamics CRM
    Tuesday, November 30, 2010 2:23 AM
    Moderator
  • Hi,

    Once you are on 2011 online you will always get upgraded to any new release included in your subscription. You can however decide when you want to deploy the upgrade, up to a year after the release.

    Friday, February 18, 2011 4:12 PM