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Can not get Vista validated!! RRS feed

  • Question

  • Can not get Vista validated!!  Any help appreciated.

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-WP2MW-FGWXW-PV34W
    Windows Product Key Hash: cuT42QT0UYh3Jy/JKhw/ldW4W08=
    Windows Product ID: 89580-OEM-7300515-26702
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {690F5986-91A6-4A51-B65A-9E9D3A3B1C99}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    Grace Flag: N/A, hr = 0x80004005
    Commit: N/A, hr = 0x80004005
    Reboot Flag: 0x0
    ThreatID(s): N/A, hr = 0x80004005
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{690F5986-91A6-4A51-B65A-9E9D3A3B1C99}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PV34W</PKey><PID>89580-OEM-7300515-26702</PID><PIDType>3</PIDType><SID>S-1-5-21-2057667855-34536664-3776074392</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-7253</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20060901000000.000000+000</Date></BIOS><HWID>AC303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>749B3B5CC87470A</Val><Hash>ndjR7zUfyVUx0U40rzPwGJwS/Z8=</Hash><Pid>81605-901-8880211-65182</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Thursday, October 18, 2007 10:01 PM

Answers

  • Hi Dash,

     

     Basically, that service must be running to to be able to Validate. Windows should not be stopping services on it's own and this may be a sign of a bigger problem in Vista. 

     

      My only suggestion is to create a (no cost) WGA Support Request at http://go.microsoft.com/fwlink/?linkid=52029.

     

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Thursday, October 18, 2007 11:47 PM

All replies

  • Please visit http://www.microsoft.com/genuine/ and click on Validate Windows.  Is there a specific error message?  Have you tried the WGA Diagnositic: http://www.microsoft.com/genuine/diag/?displaylang=en&sGuid=d3192f43-10b8-4908-9294-f4673d348acc ?

     

    Thursday, October 18, 2007 10:44 PM
    Moderator
  • Hi Dash Man,

     

    If appears that your Software Licensing Service has stopped. To restart the service:

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Thursday, October 18, 2007 11:05 PM
  • Yes, I have tried the genuine validate site.  It always says that my copy of Vista can not pass Validation.  I have run the diagnostic tool but each time it can not complete itself because it says my Software Licensing process can not run.  I have tried to go to the Command Prompt and reactivate but it immediately stops working.  Any other ideas?

     

    The original thread has the code that was displayed as a result of running the diagnostic tool.

     

    Thanks.

     

    Thursday, October 18, 2007 11:35 PM
  • I have tried your possible solution several times but each time the command prompt starts the licensing service, Windows stops it.

     

    Any other ideas?

     

    Thursday, October 18, 2007 11:37 PM
  • Hi Dash,

     

     Basically, that service must be running to to be able to Validate. Windows should not be stopping services on it's own and this may be a sign of a bigger problem in Vista. 

     

      My only suggestion is to create a (no cost) WGA Support Request at http://go.microsoft.com/fwlink/?linkid=52029.

     

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Thursday, October 18, 2007 11:47 PM