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Product Key is not working RRS feed

  • Question

  • I get all the way to inputing the product key and it tells me The prepaid subscription product key provided is incorrect. Please type the prepaid subscription product key exactly as shown on your card.  I have type the key in at least 25 times and it tells me the same thing?????
    Sunday, May 18, 2008 10:36 PM

Answers

  • Try using a magnifier to read the product key. It is sometimes easy to confuse a letter with a number or number with a letter.

     

    Sunday, May 18, 2008 11:19 PM
    Moderator

All replies

  • Try using a magnifier to read the product key. It is sometimes easy to confuse a letter with a number or number with a letter.

     

    Sunday, May 18, 2008 11:19 PM
    Moderator
  • If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Monday, May 19, 2008 1:58 PM
    Moderator