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    My Packard Bell PC (genuine) has suddenly started telling me it has non genuine windows. This is wrong! I was bought from PC World and has perfomed well for over 9 months.

    Here is my report.

     

    Can you help?

     

    Doug Hinsley

    Liverpool

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {C339960F-FA95-4FBF-940B-477B5CD0A117}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C339960F-FA95-4FBF-940B-477B5CD0A117}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-825930085-772428372-816190975</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>imedia S3810</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100331000000.000000+000</Date></BIOS><HWID>0B4D3007018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5827EF92F5745F8</Val><Hash>4ba7OpydL59F4Np1gmpIAAWbKLs=</Hash><Pid>72079-764-8459826-55474</Pid><PidType>1</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>AC774DDB9527D86</Val><Hash>j4V6yjOu01Krwi2Ndhpp1fwvG14=</Hash><Pid>89409-707-6560182-65071</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 5:4:2011 07:27
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAEAAAADAAAAAwABAAEA7r5YtbzFRLHY+tYRsFDGG4vI9seSh5OHXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ACRSYS APIC1128
    FACP ACRSYS FACP1128
    HPET ACRSYS OEMHPET
    MCFG ACRSYS OEMMCFG
    SLIC ACRSYS ACRPRDCT
    OEMB ACRSYS OEMB1128
    GSCI ACRSYS GMCHSCI
    AWMI ACRSYS OEMB1128
    SSDT DpgPmm CpuPm

    Thursday, May 5, 2011 7:34 AM

Answers

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    Hi Doug,

    As Noel mentioned, your Diagnostic Report is telling me there is something wrong with the service sppsvc (Software Protection Platform Service). the sppsvc service is launched by running the sppsvc.exe file.  The system error you received, when you followed Noel's instructions, "system error 2 has occurred. the system cannot find the file specified" is pretty specific. There are only two reason (That I know of) for that error.  Either a) the file sppsvc.exe has been moved or deleted or b) the registry entry that tells windows where to find the file sppsvc.exe is messed up in some way.  Either way, Windows can't find the file to be able to run it.

    My guess is that the problem is in the registry. The reason I think this is because if the sppsvc.exe file itself had been moved or deleted, I believe the Diagnostic Report would have given us a "File Tamper: sppsvc.exe" instead of just the "Tampered Service: sppsvc"

    Either way, the issue is most likely more complicated then we can effectively deal with here in the forums (also troubleshooting registry issues on the forum can be dangerous since someone else could come along, read the Registry Troubleshooting steps meant for you and your specific issue and try it on their own windows, that may not even be having a registry issue, and completely mess up their system).  So here are your options: you can either Reinstall Windows or contact Microsoft Assisted Support (at one of the below URLs) and see if they can resolve the issue without needing to reinstall.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,

     

    Darin MS

    Wednesday, May 11, 2011 12:47 AM

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    My Packard Bell PC (genuine) has suddenly started telling me it has non genuine windows. This is wrong! I was bought from PC World and has perfomed well for over 9 months.

    Here is my report.

     

    Can you help?

     

    Doug Hinsley

    Liverpool

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->

    SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>imedia S3810</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A1</Version><SMBIOSVersion major="2" minor="6"/><Date>20100331000000.000000+000</Date></BIOS

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426


    For some reason your computer's Software Protection Service is not running - please try the following...
     
    Click on the Start button
    In the Search box, type
    SERVICES.MSC
    and hit the Enter key
    Accept the UAC prompt, if you get one, and the Services Console will appear.
    Look down the list for the Software Protection Service
    right-click on it, and select Properties
    In the Startup type  section, it should say 'Automatic(delayed start)'  - If not, then set it that way, and click Apply
    Select the Start button to attempt to start the service - what happens?
    If the service fails to start, what is the EXACT error message?
     
    If it's failed to start, please try the following also (it may provide a more informative error message)....
    1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on the found file  CMD.exe and select Run as Administrator - accept the UAC prompt if you get one
        4) Type: net start sppsvc   (It may ask you if you are sure, select yes)
    What error do you get?

    Reboot - allow a few minutes for the system to settle down, and run a new MGADiag report, and post the result here.
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 6, 2011 8:30 AM
    Moderator
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    Hi Noel

    Thanks

    I get a systm error has occurred

    system error 2 has occurred

    the system cannot find the file specified

    What happens next?

    Doug

     

     

    Kind Regards ADH56
    Monday, May 9, 2011 8:39 PM
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    Hi Noel

    Thanks

    I get a systm error has occurred

    system error 2 has occurred

    the system cannot find the file specified

    What happens next?

    Doug

     

     

    Kind Regards ADH56
     
    Have you been using a Registry Cleaner of some description?
    If so, which one?
    Can you Undo any changes it's made?
    Do you have System Restore points for the period just before the problem surfaced? (if so, try one)
     
    If you make any changes, please post back with a new MGADiag report.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Jackie1831 Tuesday, May 10, 2011 5:57 AM
    • Unproposed as answer by Jackie1831 Tuesday, May 10, 2011 5:57 AM
    Monday, May 9, 2011 9:30 PM
    Moderator
  • Question
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    My Packard Bell PC (genuine) has suddenly started telling me it has non genuine windows. This is wrong! I was bought from PC World and has perfomed well for over 9 months.

    Here is my report.

     

    Can you help?

     

    Doug Hinsley

    Liverpool

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {C339960F-FA95-4FBF-940B-477B5CD0A117}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    This product key is blocked, check the COA which should on pack / side of the PC. verify the Product ID and the Product Key.

    Will wait for Darin'ss Reply on this to confirm the resolution

    Tuesday, May 10, 2011 6:01 AM
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    Hi Noel

    No reg cleaner used.

    System restore says not completed because could not access a file. Switched AV off and still said it.

    Doug

    Kind Regards ADH56
    Tuesday, May 10, 2011 6:32 AM
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    Thanks Jackie

    Will wait for Darin too!

    Kind Regards ADH56
    Tuesday, May 10, 2011 7:00 AM
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    "Jackie1831" wrote in message news:ba16f2f0-2c3d-432c-bf2e-5eff7936cbd3...

    My Packard Bell PC (genuine) has suddenly started telling me it has non genuine windows. This is wrong! I was bought from PC World and has perfomed well for over 9 months.

    Here is my report.

     

    Can you help?

     

    Doug Hinsley

    Liverpool

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {C339960F-FA95-4FBF-940B-477B5CD0A117}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    This product key is blocked, check the COA which should on pack / side of the PC. verify the Product ID and the Product Key.

    Will wait for Darin'ss Reply on this to confirm the resolution


    Jackie
    The Key is NOT blocked - there is only one OEM_SLP Key that has ever been blocked, and that is the Lenovo  Key.
     
    The problem is probably that there is a registry error somewhere - analogous to the one in the announcement post for Vista (which is why I asked the OP about registry cleaners) "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 10, 2011 7:15 AM
    Moderator
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    Noel i did check the Diagonistic results in the Diag Tool Output Analysis tool and the result showed the current Product key that was used to Activate the Product is blocked

    Here are the results for you

    Activation Blocked  Yes 
    Validation Blocked  Yes  

    I might be wrong, sorry i am new to this.


     

    Tuesday, May 10, 2011 9:48 AM
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    "Jackie1831" wrote in message news:46a7ecb8-1144-4a70-b7dc-f56268d8f8ad...

    Noel i did check the Diagonistic results in the Diag Tool Output Analysis tool and the result showed the current Product key that was used to Activate the Product is blocked

    Here are the results for you

    Activation Blocked  Yes 
    Validation Blocked  Yes  

    I might be wrong, sorry i am new to this.


     


    I suspect that's because it's an OEM_SLP Key - which self-activates using certificates in the OS, together with the BIOS SLIC table. It can't be activated either by phone or by internet.
    Compare the output with one from the Lenovo Blocked key....
     
    <quote>
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {2766333A-80DB-4B41-B74B-9E9FD45E4CCB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
     
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2766333A-80DB-4B41-B74B-9E9FD45E4CCB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-4240846526-3676742323-3053620253</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv5 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20081029000000.000000+000</Date></BIOS><HWID>E87F3207018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65215</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
     
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600497-02-1033-7600.0000-0212011
    Installation ID: 003981819304365160355191760870449883894991397664806744
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PMJBM
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 07-May-11 07:45:50
     
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:6:2011 10:59
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
     

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAAACAAAAAgABAAEA6GF8Ny95en/kWRynbAgKMfRy1F+s69xiKoU=
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm
    </quote>
     
    See if that's any different - that one IS blocked at all points, as evidenced by the 0xC004C4A2
    errors.
     
    (I just wish I had access to that analysis tool! <vbseg>)
    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 10, 2011 10:01 AM
    Moderator
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    Yep, this is blocked. I was checking other thread, other users have a similar diagonistic tool result with the same blocked product key & PID.

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {C339960F-FA95-4FBF-940B-477B5CD0A117}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Tuesday, May 10, 2011 10:17 AM
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    "Jackie1831" wrote in message news:7181b9f2-ab61-4f57-9076-561aa31b38af...

    Yep, this is blocked. I was checking other thread, other users have a similar diagonistic tool result with the same blocked product key & PID.

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {C339960F-FA95-4FBF-940B-477B5CD0A117}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A


    The report is not showing it as being blocked - merely that
    0x8004FE21 - Self-heal failed.
    0xc0000022 - access denied
    Therefore there is an internal problem, when prevents the proper certification of the BIOS SLIC table.
    Since the OP is also reporting that System Restore fails because of an Access Denied/File Not Found error, there's obviously something drastically amiss with the installation.

    It'll be interesting later when Darin gets in :)
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 10, 2011 10:32 AM
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    Noel i did check the Diagonistic results in the Diag Tool Output Analysis tool and the result showed the current Product key that was used to Activate the Product is blocked

    Here are the results for you

    Activation Blocked  Yes 
    Validation Blocked  Yes  

    I might be wrong, sorry i am new to this.


     

    Hi Jackie1831,

     

      That is a problem with the KIT (Key Information Tool) that we use.  It will Always show an OEM SLP key as Blocked.  The reason is that an OEM SLP keys works in conjunction with a proper OEM Bios Flag to allow the Windows to self-activate. An OEM SLP key can not be used to Activate through Microsoft (either over the internet or by phone) so it is always listed as "Activation Blocked  Yes " (why they also always have them listed as "Validation Blocked  Yes" I don't know, but they always are). I have been trying for years to have them add a Note in the KIT (for when someone searched for an OEM SLP key) that would explain this. 

      One thing you should always do when you see a"Validation Blocked  Yes" and/or "Activation Blocked  Yes" in the KIT is click the "reason" link right next to it.  In this case I believe the Reason will show as "OEM SLP" or something to that effect (I'm at home right at the moment so I can't check for sure). 

    NOTE: Keyless Install keys will also always show as "Activation Blocked  Yes" this is because Keyless Install keys are basically just a Trial key and can not be activated.

     

    Noel is correct that, currently, the only OEM SLP key that is actually Blocked is the Windows 7 Lenovo key that leaked to the internet before Windows 7 was released.  Lenovo and Microsoft noticed the leak and Lenovo removed the key from all their PCs before selling any. If you see a Windows using the Lenovo key, it is non-genuine. The Blocked Lenovo product key ends with the digits PMJBM. 

     

    Hope that helps,

    Darin MS
    Wednesday, May 11, 2011 12:12 AM
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    Hi Doug,

    As Noel mentioned, your Diagnostic Report is telling me there is something wrong with the service sppsvc (Software Protection Platform Service). the sppsvc service is launched by running the sppsvc.exe file.  The system error you received, when you followed Noel's instructions, "system error 2 has occurred. the system cannot find the file specified" is pretty specific. There are only two reason (That I know of) for that error.  Either a) the file sppsvc.exe has been moved or deleted or b) the registry entry that tells windows where to find the file sppsvc.exe is messed up in some way.  Either way, Windows can't find the file to be able to run it.

    My guess is that the problem is in the registry. The reason I think this is because if the sppsvc.exe file itself had been moved or deleted, I believe the Diagnostic Report would have given us a "File Tamper: sppsvc.exe" instead of just the "Tampered Service: sppsvc"

    Either way, the issue is most likely more complicated then we can effectively deal with here in the forums (also troubleshooting registry issues on the forum can be dangerous since someone else could come along, read the Registry Troubleshooting steps meant for you and your specific issue and try it on their own windows, that may not even be having a registry issue, and completely mess up their system).  So here are your options: you can either Reinstall Windows or contact Microsoft Assisted Support (at one of the below URLs) and see if they can resolve the issue without needing to reinstall.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,

     

    Darin MS

    Wednesday, May 11, 2011 12:47 AM
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    Thanks, Darin this is some great info that i can share with my team.  The training resouce material is been of least help.

    Is there any training guide available on GCS for WGA that can help me better understand the Diagonistic results. If yes, please email the link to me @ jacob-raj@live.com. Would appreciate it greatly

    I am interested in learning as much as i can about GA.

    Wednesday, May 11, 2011 5:49 AM
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    Thanks Darin

    I will try that! Also contacted Packard Bell yesterday but so far no response!

    Doug

    PS Glad to be of use for peoples professional development! :-)

    Kind Regards ADH56
    Wednesday, May 11, 2011 10:16 AM