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  • Question

  • Unable to start slsvc to validate license as described in this thread, this message appeared after the auto MS update install failed 4 days ago.
    -------------------------------------------------------------
    C:\Windows\System32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.
    System error 34 has occurred.
    The wrong diskette is in the drive.
    Insert *** (Volume Serial Number: ***) into drive ***.
    -------------------------------------------------------------

    Problem is there is no diskette(Acer w/vista pre-loaded). 
    And there is no "diskette" drive in the computer.
    Now what?


    Tuesday, June 16, 2009 1:17 AM

Answers

  • Hello Steve

     

    I don't, currently, know how to fix your issue.  I do, however, have some options for you (and their Pros and Cons).  But first some background on the issue.

      We are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service, itself, is part of the WGA sub-system, the process for starting and stopping services is a Core Vista system and would normally be supported by Vista Support. However this issue is affecting the Genuine status of our users, I would be nice to get to the bottom of why this is happening.

      We have found that we can categorize this into sub-issues by the error message the user gets when he/she tries to restart the Service. We currently know the reason (and the fix) for the "System Error 3" and "System Error 2" types, but we do not have much information on your "System Error 5" type.

     

      This brings me to the options I mentioned.

    1) You can create a (no cost) Service Request (http://go.microsoft.com/fwlink/?linkid=52029), and work (by email) with a WGA Support Engineer to troubleshoot the issue. The goals of this option would be to first, find out as much information on this variation of the issue, and then, try to fix the issue on your computer.

    Pro: You would be helping us understand and develop a fix for this issue.

    Con: It will, most likely, take longer to finally resolve you issue, then the other options.

     

    2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.

    Pro: Probably faster resolution then option 1). Hopefully resolution would not involve reinstalling Vista.

    Con: Since you are using a Retail copy of Vista, you may still be under the Free Support period, but if the no-cost support period has expired, any support they provided would, most likely, be paid support.

     

    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.

    Pro: Fastest resolution

    Con: Having to backup all your important files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.

     

     

    If you decide on Option 1, thank you for assisting us in getting an understanding of this issue.

    If you decide on one of the other options, good luck and please accept my apologies for me not being able to resolve the issue for you.

    Thank you,

     

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, June 18, 2009 12:49 AM
    Thursday, June 18, 2009 12:49 AM
  • Steve,

    Can you identify which auto update caused the problem? Please let us know. Clarification.


    1. Yes

    2. Yes

    3  Steve some OEM Manufacturers place a hidden partion on the hard drive and may or may not provide the OEM Recovery Media Disc with their system. Usually there is an utility allowing the customer to build their own Recovery Media disc. First I would look in "My Computer" and see if there is another partion containing the backup. If there is reboot the computer and see if there is a boot option for a Recovery process. Do not boot into it until you have backed up all of your critical Files. If the answer is no to the above please contact Acer and request them to provide you with the appropriate recovery media for the model system you own. I have included their contact information here for your convenience. Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    http://global.acer.com

    Acer Recovery Media Purchase Program

    https://secure3.tx.acer.com/RCD/Main.aspx 


    Steve I would also like to provide some additional information which may help you. Have you ever heard of Windows Home Server? Please take a look here http://www.microsoft.com/windows/products/winfamily/windowshomeserver/default.mspx. This will perform backups for your computers :-). Also another idea is to have a Network Attached Storage or NAS external hard drive or simply an external hard drive to maintain all of your files in case your system has problems.  Hopefully this will provide you with additional solutions.


    Take care,

    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, June 18, 2009 5:52 PM
    Thursday, June 18, 2009 5:52 PM

All replies

  • Hello Steve,

    Thank you for visiting us today. In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/9729a1bf-2227-46b8-825a-8fdcf8a91a18

    In a reply post, paste the Diagnostic Report.




     Thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Tuesday, June 16, 2009 9:22 PM
  • Hi Stephen,

    Here it is.
    Thanks/ Steve
    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-GQ7BQ-HMHVY-Y9PXW
    Windows Product Key Hash: kYDrDJZnCKQn/tMBxqZk32QM7D0=
    Windows Product ID: 89572-011-2685124-71691
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {92D55761-6141-4B97-A87F-EC2882043D40}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92D55761-6141-4B97-A87F-EC2882043D40}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Y9PXW</PKey><PID>89572-011-2685124-71691</PID><PIDType>5</PIDType><SID>S-1-5-21-241113742-795008500-3835474526</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 3690     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V3.03</Version><SMBIOSVersion major="2" minor="33"/><Date>20061110000000.000000+000</Date></BIOS><HWID>0AF53B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OAAAAAEAAgABAAIAAwABAAAAAwABAAEAJJR+LW7Ocn5I5B6b2rEaYT5NPsjy9BYSIgwyhqxW+Bo=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Acer          Grape   
      FACP            Acer          Grape   
      HPET            Acer          Grape   
      BOOT            PTLTD         $SBFTBL$
      MCFG            Acer          Grape   
      APIC            Acer          Grape   
      SSDT            PmRef        Cpu0Cst
      SSDT            PmRef        Cpu0Cst
      SSDT            PmRef        Cpu0Cst


    Wednesday, June 17, 2009 12:17 AM
  • Hey Steveinreno,

    Thank you for getting back with us :-).  The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified" then go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)    If you get any other error, please follow and answer the below steps and questions

     

    What was the Full error message, you received, when you attempted to restart the Service?

    Have you recently installed or replaced any Hardware or Software?

    Do you have any Registry Cleaner software installed?  (include the name and version)

    Do you have a Anti-Virus program that is up-to-date with all updates and signature files?

    If so, run a complete scan. Did it find anything?

    Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?



    Thank you

    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, June 17, 2009 12:19 AM

  • Unable to start slsvc to validate license as described in this thread, this message appeared after the auto MS update install failed 5 days ago. Problem is there is no diskette(Acer w/vista pre-loaded).  And there is no "diskette" drive in the computer.

    Thanks, Steve

     

    What was the Full error message, you received, when you attempted to restart the Service?

    ----------------Screen text ---------------------------------------------
    C:\Windows\System32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.
    System error 34 has occurred.
    The wrong diskette is in the drive.
    Insert *** (Volume Serial Number: ***) into drive ***.
    -------------------------------------------------------------

    Have you recently installed or replaced any Hardware or Software?

    NO

    Do you have any Registry Cleaner software installed?  (include the name and version)

    NO

    Do you have a Anti-Virus program that is up-to-date with all updates and signature files?

    If so, run a complete scan. Did it find anything?

    NO

    Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?

    NO

    Thursday, June 18, 2009 12:04 AM
  • Hello Steve

     

    I don't, currently, know how to fix your issue.  I do, however, have some options for you (and their Pros and Cons).  But first some background on the issue.

      We are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service, itself, is part of the WGA sub-system, the process for starting and stopping services is a Core Vista system and would normally be supported by Vista Support. However this issue is affecting the Genuine status of our users, I would be nice to get to the bottom of why this is happening.

      We have found that we can categorize this into sub-issues by the error message the user gets when he/she tries to restart the Service. We currently know the reason (and the fix) for the "System Error 3" and "System Error 2" types, but we do not have much information on your "System Error 5" type.

     

      This brings me to the options I mentioned.

    1) You can create a (no cost) Service Request (http://go.microsoft.com/fwlink/?linkid=52029), and work (by email) with a WGA Support Engineer to troubleshoot the issue. The goals of this option would be to first, find out as much information on this variation of the issue, and then, try to fix the issue on your computer.

    Pro: You would be helping us understand and develop a fix for this issue.

    Con: It will, most likely, take longer to finally resolve you issue, then the other options.

     

    2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.

    Pro: Probably faster resolution then option 1). Hopefully resolution would not involve reinstalling Vista.

    Con: Since you are using a Retail copy of Vista, you may still be under the Free Support period, but if the no-cost support period has expired, any support they provided would, most likely, be paid support.

     

    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.

    Pro: Fastest resolution

    Con: Having to backup all your important files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.

     

     

    If you decide on Option 1, thank you for assisting us in getting an understanding of this issue.

    If you decide on one of the other options, good luck and please accept my apologies for me not being able to resolve the issue for you.

    Thank you,

     

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, June 18, 2009 12:49 AM
    Thursday, June 18, 2009 12:49 AM
  • Hello Stephen,

    Thanks for looking into this most urgent matter. Before I proceed with this MAJOR OS issue caused by an "Auto" Microsoft update a week ago, I need a little clarification if I may. As I understand my options I may:

    1. Work with
    WGA Support Engineer to troubleshoot the issue
    (really I have no time for this)


    2. C
    ontact Vista support for assistance
    (
    really I have no time for this either, in 3 weeks my main business accounting Vista machine will cease to work because the license was invalidated by your recent update, the unlicensed grace period will end)

    3.
    You could reinstall Vista...
    ( not an option, since I have NO Vista installation cd, WAS A PRELOADED "acer" RETAIL VERSION.  Are you suggesting that I MUST BUY ANOTHER full COPY of VISTA?)

    Please answer if these assumption are correct.

    Thanks,
    Steve


    Thursday, June 18, 2009 4:33 PM
  • Steve,

    Can you identify which auto update caused the problem? Please let us know. Clarification.


    1. Yes

    2. Yes

    3  Steve some OEM Manufacturers place a hidden partion on the hard drive and may or may not provide the OEM Recovery Media Disc with their system. Usually there is an utility allowing the customer to build their own Recovery Media disc. First I would look in "My Computer" and see if there is another partion containing the backup. If there is reboot the computer and see if there is a boot option for a Recovery process. Do not boot into it until you have backed up all of your critical Files. If the answer is no to the above please contact Acer and request them to provide you with the appropriate recovery media for the model system you own. I have included their contact information here for your convenience. Since the telephone number and websites are not maintained by Microsoft we cannot make any warranty as to their validity.

    http://global.acer.com

    Acer Recovery Media Purchase Program

    https://secure3.tx.acer.com/RCD/Main.aspx 


    Steve I would also like to provide some additional information which may help you. Have you ever heard of Windows Home Server? Please take a look here http://www.microsoft.com/windows/products/winfamily/windowshomeserver/default.mspx. This will perform backups for your computers :-). Also another idea is to have a Network Attached Storage or NAS external hard drive or simply an external hard drive to maintain all of your files in case your system has problems.  Hopefully this will provide you with additional solutions.


    Take care,

    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, June 18, 2009 5:52 PM
    Thursday, June 18, 2009 5:52 PM