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    I have been consistently backing up with onecare to an external hard drive.  recently I sent my computer for repairs and it was necessary to restore it to the original factory settings.  So far it appears that I was able to restore everyting except my contact information for those contacts I had in "windows contacts". Is that information lost?  I am using Vista. 
    • Moved by Whosane002 Friday, October 2, 2009 2:39 AM (From:MSDN, TechNet, and Expression Profile Feedback)
    Wednesday, September 30, 2009 1:25 PM

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    It is likely that the contacts data was restored to an alternate location since a newer version of the file existed on the PC already. You should find files that were not restored in an alternate location on the PC, typically a new folder on the C:\ drive perhaps called Windows Live OneCare Restore or similar. If that doesn't appear to be the case, please contact support.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    I don't use Windows Mail or Windows Contacts, so I can't tell you what the contacts file is or confirm what happens in a backup/restore.
    -steve

    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, October 2, 2009 11:29 AM
    Moderator