BEEN 6 DAYS SINCE MY 1ST POST AND IT STILL WONT VALIDATE!

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  how long do i have to wait for an answer?

  Monday, June 22, 2009 1:55 PM
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  Please Reply i have tried everything on the help pages and nothing works!!!!!!!!!!
  

  Monday, June 22, 2009 8:29 PM
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  Is this how Microsoft treats its customers, keep them waiting for 4 days for support and then assume that they will continue to by their products in the future..
  

  Monday, June 22, 2009 9:32 PM
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  Hello ranatash,
  
    My apologies, you posted right after we left for the weekend and you posted this thread as a Comment (I have since changed the thread type to a Question) so it was one of the last threads I looked at.
  
  
  

  Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

  1)    A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

   

  2)    A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.

   

    Because of the error code 0xc004d401 and since there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, we know that your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow, which by definition, means it is incompatible with Vista.

  NOTE: It is unlikely that software writers are still making programs that are incompatible with Vista. Instead, we believe that a majority of the issues are being caused by Malware that are doing the same things (on purpose) as incompatible programs do (by accident).

   

    In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth  State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.

   

     Below I have provided a number of steps to help you identify the program that is causing the tamper:
   
    First, go to http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
   
    Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

      (year)  (month) (day) (time in 24format) (millisecond)
  M:2009      06      19          1825                49403-
  
  Note: I also see a "K" type Tamper Time Stamp. The “K“ stands for Kernel Mode tamper. Once you remove the program that is causing the In Memory Mod-Auth tamper, the Kernel Mode tamper may be resolved as well. But a Kernel Mode Tamper can sometime indicate a Malware infection. To be on the safe side, we strongly suggest scanning your system with the Anti-Virus program of your choice as well as with the OneCare Safety Scanner for Vista(http://onecare.live.com/site/en-us/center/whatsnew.htm)

  
  Now that you know the time of the tamper, you can now try to connect that time with a program.

  1)    Login to Vista and select the option that launches an Internet Browser

  2)    Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

  3)    When asked if you want to Open or Save this file, select Open

  4)     In the left hand panel, click Reliability Monitor

  5)   Click on the “System Stability Chart” above the date 06/19   

  6)   Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 06/19/2009    

  7)    Look for any program that shows "Application Install" in the 'Activity' column.

  8)    Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 06/18/2009, 06/17/2009 and 06/16/2008  (or around the date the issue first occurred)

    This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues.

   

  Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029

  Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A number of users (that were experiencing your same issue) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus, Worm or Trojan may be to blame. You can contact PC Safety, which is a Microsoft group, which provides free assistance with Malware infections. I encourage you to use the ‘Windows Live Safety Scan for Windows Vista’ (http://onecare.live.com/site/en-us/center/whatsnew.htm) before contacting PC Safety.

  PC Safety:

  http://www.microsoft.com/protect/support/default.mspx

  http://onecare.live.com/site/en-us/center/whatsnew.htm
  
  Thank you,
  Darin MS

  • Marked as answer by Darin Smith MS Monday, June 22, 2009 10:17 PM

  Monday, June 22, 2009 10:10 PM
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  Hi Darin,
  
  Tried all that and still not working, the only thing i can find in the list is (Microsoft WPD FileSystem Volume Driver 6.0.6001.18000) but ii says its a (Driver Install - Success) so cant be that...
  
  I have spent 9 and half hours on this today, if vista is clever enough to know what the problem is, why cant there a download to fix it? i paid just under £1500 for my laptop a year ago, i really wish i had spent that on a MAC instead now, next time i will..
  
  Diagnostic Report (1.9.0006.1):
  -----------------------------------------
  WGA Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Online Validation Code: 0xc004d401
  Cached Validation Code: N/A, hr = 0xc004d401
  Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
  Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
  Windows Product ID: 89578-OEM-7332157-00061
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6001.2.00010300.1.0.003
  ID: {133FF1CF-FC0E-4A92-8BD8-12BF3D6DAF7A}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.9.9.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6001.vistasp1_gdr.090302-1506
  TTS Error: K:20090617185210297-M:20090623233019108-
  Validation Diagnostic:
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: 6.0.6002.16398

  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  WGATray.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Professional Edition 2003 - 100 Genuine
  OGA Version: Registered, 1.7.111.0
  Signed By: Microsoft
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
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  Licensing Data-->
  C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

  HWID Data-->
  HWID Hash Current: QAAAAAEABwABAAEAAQACAAAABAABAAEAJJTiRfwipKiiYiC+gASIzPIs4ksaR4bv8vQt4upa0eoE0yqNrFZ4qg==

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   HP        APIC 
    FACP   NVIDIA  MCP65-E
    SRAT   AMD     HAMMER 
    HPET   PTLTD   HPETTBL
    BOOT   HP  $SBFTBL$
    MCFG   HP        MCFG 
    WDAT   PTLTD   WDATTBL
    SSDT   PTLTD   POWERNOW
    SLIC   HPQOEM  SLIC-MPC

  
  

  • Marked as answer by Darin Smith MS Friday, June 26, 2009 8:31 PM

  Tuesday, June 23, 2009 11:10 PM
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  I must say i'm not very impressed with microsoft tech support its been 6 days now and still dont have an answer! think it planely shows MS dont care about their customers..

  Thursday, June 25, 2009 10:49 AM
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  Hello ranatash,
  
    Your answer has been provided above.  You either have a program that is incompatable with Vista or a Malware infection.  Either way, the software is attempting to Hook or Shim (i.e. modify) Vista System files running in memory. Vista sees that as an attempt to bypass it's security and is responding, as designed, to that perceived threat.
  
    The resolution is to remove the software. I have provided suggestions on how to go about identifing the offending program or malware.  But because there are literally billions of programs and malware out there, and since we have no idea what programs or malware you may have on your computer, I am unable to tell you what program must be removed to resolve your issue.
  
  Sorry I couldn't be greater help,
  Darin MS

  Friday, June 26, 2009 8:30 PM