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CRM 2013: Email Editor giving unknown error when try to reply to an email RRS feed

  • Question

  • We are using CRM 2013 SP1.  I have been noticing this behavior in the last 2 months while using both IE and Chrome.

    At times when I try to reply to an email - even before I start typing my reply - if I try to save the email just with the content I get to see the following box

    As you can imagine - there is no error log. At times (not always) I get the following error message that gets compiled to be send to Microsoft.

    CrmScriptErrorReport>

    <ReportVersion>1.0</ReportVersion>

    <ScriptErrorDetails>

       <Message>Unable to get property 'nextSibling' of undefined or null reference</Message>

       <Line>7</Line>

       <URL>/_common/global.ashx?ver=1112044343</URL>

       <PageURL>/main.aspx?etc=4202&extraqs=%3fetc%3d4202%26id%3d%257bEB3A2861-CC7D-E711-9F14-0050568B3005%257d&pagemode=iframe&pagetype=entityrecord</PageURL>

       <Function>anonymousr:Unabletogetproperty'nextSibling'ofundefinedornullreference</Function>

       <CallStack>

       <Function>anonymousr:Unabletogetproperty'nextSibling'ofundefinedornullreference</Function>

       </CallStack>

    </ScriptErrorDetails>

    <ClientInformation>

       <BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; InfoPath.3)</BrowserUserAgent>

       <BrowserLanguage>en-US</BrowserLanguage>

       <SystemLanguage>en-CA</SystemLanguage>

       <UserLanguage>en-CA</UserLanguage>

       <ScreenResolution>1920x1080</ScreenResolution>

       <ClientName>Web</ClientName>

       <ClientTime>2017-08-10T09:16:22</ClientTime>

    </ClientInformation>

    <ServerInformation>

       <OrgLanguage>1033</OrgLanguage>

       <OrgCulture>1033</OrgCulture>

       <UserLanguage>1033</UserLanguage>

       <UserCulture>1033</UserCulture>

       <OrgID>{B13FC7A6-21DE-E411-8022-0050568B3005}</OrgID>

       <UserID>{297FE288-D7C1-E411-8E18-0050568B3005}</UserID>

       <CRMVersion>6.1.0.581</CRMVersion>

    </ServerInformation>

    </CrmScriptErrorReport>

    Has anyone faced this issue ?


    Hasibur Rahman

    Friday, August 11, 2017 8:59 PM