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  • what is going on? Is my music back?


    Friday, August 17, 2007 9:20 PM

All replies

  • Hello Peter,


    Where did your music go??? I can't answer what happened to your music.  I am confused as what we may do in order to provide help.


    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    Step 2 is tell us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    THank you,


    Stephen Holm, MSWhere did your music go???  I am confused as what we may do in order to provide help.

    Friday, August 17, 2007 10:10 PM