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    My free trial for windows live onecare recently expired , I then subscribed and paid the 50 bucks, but the status in my "actions to take box" still says "Urgent" subscription is expiring" take action!

    why does it not recognize that i have subscribed? and what can i do to get the red flag off of this help box for "actions to take '?

    thank you
    • Moved by JimR1Moderator Tuesday, June 23, 2009 1:45 PM (From:Windows Live OneCare Anti-Virus)
    • Edited by ckumark Friday, June 26, 2009 5:59 PM Fixing thread title bug
    Tuesday, June 23, 2009 1:38 PM

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    You need to activate One Care. Open the trial, select "Subscribe" and when asked for a Live ID enter the Live ID and password used to purchase your subscription and One Care will activate.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Tuesday, June 23, 2009 1:45 PM
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    You need to activate One Care. Open the trial, select "Subscribe" and when asked for a Live ID enter the Live ID and password used to purchase your subscription and One Care will activate.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Tuesday, June 23, 2009 1:45 PM
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    If you already activated from within OneCare -

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time. If it is incorrect, change it and restart the computer.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Tuesday, June 23, 2009 2:09 PM
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    HOW DOES ONE GET THE ID AND PASSWORD IF I FORGOT IT?

    Sunday, June 28, 2009 3:52 PM
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    You will have to contact support to retrieve your subscription credentials. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Sunday, June 28, 2009 4:03 PM
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