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Just another problem with the Windows Product Key Update Tool RRS feed

  • Question

  •  I got a problem with the windows key update tool: i recently needed to reinstall windows xp on my dell notebook which came with a win xp pro license. Unfortunately i was not able to find the original cd and (holding a valid license) downloaded one of the many cd-images (a german windows xp cd with sp 2 integrated) and tried to change the product key after installing it with the MS Windows Product Key Update Tool. Everytime i ran this tool it cancels after entering my (legal) product key, showing a message like: "The product key could not be updated on your computer. This may be due to technical difficulties or network connection issues." (or a similar one in german if i use the german language version of the tool). The MGA Diagnostic showed the following (before and after trying the product key update tool) in the Windows Tab:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-MV7Y2-JYYKX-83GRT
    Windows Product Key Hash: Yo0+AcPCY2r7pybJVs46C7m+KTI=
    Windows Product ID: 55375-648-4692581-23434
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {2A276F14-9E38-407B-A20B-61F0E1DC541E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: Yes
    Version: 1.7.59.1
    WgaTray.exe Signed By: N/A, hr = 0x800b0100
    WgaLogon.dll Signed By: N/A, hr = 0x800b0100

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x800b0100
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Programme\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2A276F14-9E38-407B-A20B-61F0E1DC541E}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-83GRT</PKey><PID>55375-648-4692581-23434</PID><PIDType>1</PIDType><SID>S-1-5-21-515967899-1935655697-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 9300                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20050919000000.000000+000</Date></BIOS><HWID>2C713007018400F2</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Westeuropäische Normalzeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Any help is welcome, thank you in advance.

    May i add that i tried four different internet connections? In fact two WLAN-DSL-Connection, a cable-based-Lan-Connectrion and my good old v.92 modem.

    • Edited by T. Martens Wednesday, July 23, 2008 6:57 PM Some infos added
    Wednesday, July 23, 2008 6:43 PM

Answers

  • Hello Thomas,

         Thank you for posting your diagnostic information.  Unfortunately the Windows XP Professional  product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).  You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

       
        Your best option is calling Dell Technical Support @ http://support.dell.com/ and explain your situation. Next, request recovery CD media specific to your system model number. Another alternative may be to visit Dell Community Forums @ http://www.dellcommunity.com/supportforums/. Next you can search for replace a lost Dell system restore disc. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

      
         Under NO circumstances should anyone try to download/distribute any ISO images for software from a P2P file sharing site, or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and honestly who knows what else.  Further research indicates there were @ a minimum of 10 viruses imbedded with one non-genuine version of Windows downloaded from a P2P file sharing site. One file in particluar was very alarming.  I would be very concerned about your system integerity because Windows is non-genuin. Do you have any antivirus and/or anti-maleware programs currently installed? If not I would recommend for you to research available software suites on the market. Please visit Microsoft Live OneCare @ http://onecare.live.com/site/en-us/default.htm .  Here you can receive a safety scan of your system as well as read about the benefits OneCare can do for your computer. 

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.



    Take Care,

    Stephen Holm, MS


    Stephen Holm
    Wednesday, July 23, 2008 10:17 PM
  • You will need to contact Dell support and request a Dell Windows XP Reinstallation CD.  That is the only CD that will accept and activate your Dell OEM Windows XP product key.

    How to replace Microsoft software: http://support.microsoft.com/kb/326246/en-gb

    Once you have a genuine Dell Windows XP Reinstall CD, you'll need to perform a "clean install".
    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Wednesday, July 23, 2008 10:27 PM
    Moderator
  • Thomas,

    Please follow, "Restoring Your Computer's Software to the Factory Settings

    http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&l=en&s=gen&docid=3E48AE3870775D64E040A68F5B2877D4&journalid=42D67CDF2508563DE040A68F5A28695C&Query=&SystemID=&ServiceTag=&contenttype=&os=&component=&lang=&doclang=&toggle=&dl=

    unless Dell Technical Support directs differently. Again this site may not be current as I can not guarantee other bookmarks.


    Take care,

    Stephen Holm, MS

     

     
    Stephen Holm
    Wednesday, July 23, 2008 10:39 PM

All replies

  • Hello Thomas,

         Thank you for posting your diagnostic information.  Unfortunately the Windows XP Professional  product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).  You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

       
        Your best option is calling Dell Technical Support @ http://support.dell.com/ and explain your situation. Next, request recovery CD media specific to your system model number. Another alternative may be to visit Dell Community Forums @ http://www.dellcommunity.com/supportforums/. Next you can search for replace a lost Dell system restore disc. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

      
         Under NO circumstances should anyone try to download/distribute any ISO images for software from a P2P file sharing site, or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and honestly who knows what else.  Further research indicates there were @ a minimum of 10 viruses imbedded with one non-genuine version of Windows downloaded from a P2P file sharing site. One file in particluar was very alarming.  I would be very concerned about your system integerity because Windows is non-genuin. Do you have any antivirus and/or anti-maleware programs currently installed? If not I would recommend for you to research available software suites on the market. Please visit Microsoft Live OneCare @ http://onecare.live.com/site/en-us/default.htm .  Here you can receive a safety scan of your system as well as read about the benefits OneCare can do for your computer. 

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.



    Take Care,

    Stephen Holm, MS


    Stephen Holm
    Wednesday, July 23, 2008 10:17 PM
  • You will need to contact Dell support and request a Dell Windows XP Reinstallation CD.  That is the only CD that will accept and activate your Dell OEM Windows XP product key.

    How to replace Microsoft software: http://support.microsoft.com/kb/326246/en-gb

    Once you have a genuine Dell Windows XP Reinstall CD, you'll need to perform a "clean install".
    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Wednesday, July 23, 2008 10:27 PM
    Moderator
  • Thomas,

    Please follow, "Restoring Your Computer's Software to the Factory Settings

    http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&l=en&s=gen&docid=3E48AE3870775D64E040A68F5B2877D4&journalid=42D67CDF2508563DE040A68F5A28695C&Query=&SystemID=&ServiceTag=&contenttype=&os=&component=&lang=&doclang=&toggle=&dl=

    unless Dell Technical Support directs differently. Again this site may not be current as I can not guarantee other bookmarks.


    Take care,

    Stephen Holm, MS

     

     
    Stephen Holm
    Wednesday, July 23, 2008 10:39 PM
  • I guessed something like that and already ordered a new cd (and with a chance of 95 percent i will find the old one shortly after the arrival of the new one). And yes, i do have the latest kaspersky security suite installed and also a scan from a linux-live-cd with yesterdays definitions showed no problems. However, i tried to get my pc running again yesterday (which clearly failed), but thank you all for your fast help!
    Thursday, July 24, 2008 4:45 AM
  • You are very welcome sorry we couldnt provide any other help but it sounds like you are on the correct path for success :-).


    Stephen Holm, MS
    Friday, July 25, 2008 10:21 PM