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Office requests product key despite upgrade RRS feed

  • Question

  • I bought myself a new laptop 2 weeks ago with Office 2007 60day trial preloaded. As I knew that I was going to be using the PC a lot, at the same time I bought the office 2010 upgrade product key. Set up the laptop fine, and loaded the 2010 office student and home package and all was accepted. However, now when I open an Office document it asks me for the 2007 product key. I dont have this, as it was a pre installed trial version. Will that message go away in 60days and let me use 2010 as normal still, or is there something else I need to do?
    Friday, August 13, 2010 10:04 AM

Answers

  • Hello Elster29,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, August 13, 2010 3:24 PM

All replies

  • Hello Elster29,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, August 13, 2010 3:24 PM
  • No reply fom Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, August 17, 2010 9:22 PM