Can I modify outgoing email with a workflow in CRM2011? RRS feed

  • Question

  • Using CRM 2011 I want to be able to append my own reference to the end of emails sent via the send email button on a Case.

    Specifically I want to append the case number in [ ] as well as changing the from address to be the inbound queue for our support stack (we have our own email to case/case update solution).

    I have written a work flow but it randomly works/doesn't work. What I find is that when it does not work, the work flow is mysteriously waiting for something. That is to say, the work flow fires but gets stuck although the email does go, however the from and subject are amended. When it does work, the from and subject ARE amended.

    I suspect that it should not be working at all, however I dearly would like it to.

    Any ideas?

    Tuesday, August 13, 2013 2:56 AM