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Hacker in my computer! RRS feed

  • Question

  • I think the Windows Firewall spotted an intrusion and notified the call center problem solvers.  The problem was as follows: Due to his strong accent, when the person assigned to my event was talking at normal speed I could understand about 50-60% of what he was saying and could fill in maybe 20% more.  When he sped up I couldn't understand anything, so the problem with my computer was never fixed.  We did get on a program where he could remotely control my computer and he showed me 'events' that were all yellow and red.  We couldn't delete anything either... and something about a program I needed.  By then it was getting a little technical and I couldn't fill in the parts I couldn't understand.  What can I do?

    Tom

    Tuesday, June 16, 2015 5:10 AM

Answers

  • Microsoft will NEVER cold call you .   It is a scam.

    You should not give remote access to anyone.  If you have financial information on your machine notify your financial institutions.  Change you passwords.  DO a Malware scan.

    Please download the free version of Malwarebytes.
    Update it immediately.
    Do a full system scan
    Let us know the results at the end.

    http://www.malwarebytes.org/products



    Wanikiya and Dyami--Team Zigzag

    Tuesday, June 16, 2015 11:19 AM
    Moderator
  • Hello Tom,

    you should consider re-installing your Operationg system because if someone makes so much work only to access your computer he is interested in something imporant.

    Please report it to your System Administrator (he might help you) and aks him to reinstall your OS!

    Moreover, you should try to find out who this person was. Perhaps your telefon has a "recent calls" list or so where you can see his number.


    © 2015 Thomas Roskop

    Germany // Deutschland

    Tuesday, June 16, 2015 1:32 PM

All replies

  • Microsoft will NEVER cold call you .   It is a scam.

    You should not give remote access to anyone.  If you have financial information on your machine notify your financial institutions.  Change you passwords.  DO a Malware scan.

    Please download the free version of Malwarebytes.
    Update it immediately.
    Do a full system scan
    Let us know the results at the end.

    http://www.malwarebytes.org/products



    Wanikiya and Dyami--Team Zigzag

    Tuesday, June 16, 2015 11:19 AM
    Moderator
  • Hello Tom,

    you should consider re-installing your Operationg system because if someone makes so much work only to access your computer he is interested in something imporant.

    Please report it to your System Administrator (he might help you) and aks him to reinstall your OS!

    Moreover, you should try to find out who this person was. Perhaps your telefon has a "recent calls" list or so where you can see his number.


    © 2015 Thomas Roskop

    Germany // Deutschland

    Tuesday, June 16, 2015 1:32 PM