This forum is closed. Thank you for your contributions.

Sign in

Microsoft.com

Microsoft

Remove From My Forums

genuine product key won't validate

Question
0

Sign in to vote

Hi
i had to reinstall my windows because i got a new harddrive and now for some reason its not vaildated. may someone help me with this problem. i have the product key and everything but i dont know why its not validating and i cant update internet explorer or windows media player. May someone help me with this issue.

Friday, December 22, 2006 9:54 PM

Answers

0

Sign in to vote

Please visit http://www.microsoft.com/genuine/default.mspx?displaylang=en and click "Validate Windows".

If unsuccessful, then:

Please follow this diagnostic troubleshooting procedure:

1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012

2. After running the MGA Diagnostic Tool, click
    on the "Windows" tab and then click on "Copy".

3. Next, visit the following website and create a post in the
    "WGA Validation Problems" forum and paste the
    results of the WGA Diagnostic Data in a detailed post.
    http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

4. A WGA troubleshooting specialist will analyze the data and
    recommend an appropriate solution.

Friday, December 22, 2006 10:06 PM

Moderator