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Unable to validate new Office 2007 I just purchased RRS feed

  • Question

  • Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-9364X-37XGX-24W6P
    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Windows Product ID: 89580-OEM-7332132-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AB08CDF5-A56C-4780-9BD2-D12D30133E23}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AB08CDF5-A56C-4780-9BD2-D12D30133E23}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-724280968-473902618-932948468</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1330                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="4"/><Date>20070903000000.000000+000</Date></BIOS><HWID>5E313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Tuesday, August 19, 2008 2:57 AM

Answers

  • Iamdenisc,

    According to the mgadiag report, your installed Office 2007 H&S has been activated as a 60-day trial edition.

    Was Office 2007 H&S preinstalled by Dell on your XPS laptop when you got it?

    Have you tried to convert your installed trial license to the "perpetual" license by following the steps in this MS KB article:  http://support.microsoft.com/kb/927756

    I think in your situation you would want to scroll down to the section called "The post-activation method."  You would use the Product Key that came in your retail package, on the yellow sticker.

    Note that if your installed trial does not have the menu selections or links to do the conversion process, it is not convertible.  Therfore, you would uninstall the installed Office trial, restart the computer, and then using the CD and Product Key from your retail package, install a fresh copy of the program.

    BTW, your Vista Ultimate installation is showing as Genuine--no worries.



    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Edited by Dan at IT Associates Tuesday, August 19, 2008 4:15 PM rvise and extend my remarks
    • Marked as answer by Lori MS Tuesday, August 19, 2008 5:37 PM
    Tuesday, August 19, 2008 4:11 PM

All replies


  • This was windows Vista Ultimate and it tells me product ID in black letters, it says windows is activated.

    Also I purchased this in the plastic case with the rounded corners, the product key is on the inside of the box with an orange sticker.

    Thank You,
    Denis
    Tuesday, August 19, 2008 3:01 AM
  • Iamdenisc,

    According to the mgadiag report, your installed Office 2007 H&S has been activated as a 60-day trial edition.

    Was Office 2007 H&S preinstalled by Dell on your XPS laptop when you got it?

    Have you tried to convert your installed trial license to the "perpetual" license by following the steps in this MS KB article:  http://support.microsoft.com/kb/927756

    I think in your situation you would want to scroll down to the section called "The post-activation method."  You would use the Product Key that came in your retail package, on the yellow sticker.

    Note that if your installed trial does not have the menu selections or links to do the conversion process, it is not convertible.  Therfore, you would uninstall the installed Office trial, restart the computer, and then using the CD and Product Key from your retail package, install a fresh copy of the program.

    BTW, your Vista Ultimate installation is showing as Genuine--no worries.



    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Edited by Dan at IT Associates Tuesday, August 19, 2008 4:15 PM rvise and extend my remarks
    • Marked as answer by Lori MS Tuesday, August 19, 2008 5:37 PM
    Tuesday, August 19, 2008 4:11 PM
  • Thanks for the reply, Office 2007 was not preinstalled on my computer, I purchased Office from a retail store and installed it one time, I believe it might be showing as a trial right now because the product key does not work and it says it is invalid.  Is it possible to get another product key?
    Tuesday, August 19, 2008 6:00 PM
  •  
    Also I do not believe I need to purchase an additional perpetual license because I installed the program from the box.  Before I installed the software it was not on my system as  a trial.   Thank You, Denis
    Tuesday, August 19, 2008 6:02 PM
  •  

    "I think in your situation you would want to scroll down to the section called "The post-activation method."  You would use the Product Key that came in your retail package, on the yellow sticker."


    This does not work and this is why I am on this forum.

    Thank You,
    Denis
    Tuesday, August 19, 2008 6:16 PM
  • Iamdenisc,

    There is no question that the installed Office is Office 2007 Home and Student edition, activated in trial mode.  That is what is being reported by the mgadiag utility.

    I am assuming that you are getting the "invalid product key" message when you are attemtping to convert the installed trial of Office 2007 H&S to the perpetual license by using the Product Key that came in the retail package on the yellow-orange sticker.

    When you get the "invalid product key" error when entering a product key into the boxes on the screen during setup, it means that there is a product key mismatch.  The product key you are entering does not match the algorithm established for the software program installed.

    You stated that the installation of Office in question was done by you, using the CD(s) that were included in the retail package that you purchased.  Please address these questions:

    1.  What version/edition of Office 2007 is described on the retail package and more importantly, on the Certficate of Authenticity that is on the top surface of the retail package?

    2.  Was the place of purchase a local non-franchised neighborhood computer store, or was it a major electronics retailer (such as Best Buy, Circuit City, etc.) or mass merchandiser (such as Wal-Mart, Sears, etc.) ?

    3.  When you did the initial installation, when Setup asked you to type in the product key, did you enter the product key on the yellow-orange sticker that came in the retail package?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, August 19, 2008 10:38 PM

  • Hi Dan,

    1)The package says Office Home and Student 2007,  on the top of the retail package it says at the top Office Home and Student 2007 Win32

    2)I purchased the software at Best Buy

    3) During the initial installation I tried entering the product key and was told it was not valid.  Yes I entered the product key that is on the yellow-orange sticker that came in the retail package. The key I entered was rejected.

    Thank You,
    Denis
    Tuesday, August 19, 2008 11:50 PM


  • Just tried to activate again with the key when I start MS Word it asks me if I want to enter the key.
    It tells me the key is incorrect. Verify that you have the correct key, then retype it.
    Tuesday, August 19, 2008 11:58 PM
  • Please disregard, my apologies my wife tried it and got it to work, I need to check my eyes. Thank you for all of your help.


    Wednesday, August 20, 2008 12:25 AM
  • Iamdenisc,

    "I need to check my eyes"  LOL, got a chuckle from that!!  :-)

    Half the time I can't tell the "B"s from the "8"s without my glasses!

    Bring home some flowers for your wife tomorrow, tell her they're from Bill Gates!


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, August 20, 2008 3:34 AM