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My office is original and now, after almost 3 years of use, there is a message the says it is not! Wht to do? RRS feed

  • Question

  • What to do when your office is original and it appear the message that it is not?

    I even dowloaded the lenguage apck in italian 2 years ago.

    Some one can help me? If the program was dowloaded from internet, how can I find the certification code or similar? How can I prove it is original?

     

    Friday, October 29, 2010 12:00 PM

Answers

  • Hello Marcelo Fiaes,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Monday, November 1, 2010 10:43 PM
    Friday, October 29, 2010 12:35 PM

All replies

  • Hello Marcelo Fiaes,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Monday, November 1, 2010 10:43 PM
    Friday, October 29, 2010 12:35 PM
  • I keep getting a notice saying that it cannot install Office Genuine Advantage.  When I tried to validate through the website it said it was not a valid copy (I purchased it through hp with my computer).  I ran the diagnostic on it and this is what I get but still cannot validate online and still keep getting the notices that I need to validate it.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9KYPT-KG9R3-MYC6J
    Windows Product Key Hash: BPTPsed3h8VeNKa0lAfhkDTKGDg=
    Windows Product ID: 76487-OEM-2255052-97139
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {CBE7257F-A6DB-44F6-A803-3BADE9CA59E6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    Microsoft Office Basic Edition 2003 - 119 Cryptographics Error
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CBE7257F-A6DB-44F6-A803-3BADE9CA59E6}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MYC6J</PKey><PID>76487-OEM-2255052-97139</PID><PIDType>3</PIDType><SID>S-1-5-21-2943577683-1770961230-948214891</SID><SYSTEM><Manufacturer>Compaq Presario 061</Manufacturer><Model>PU027AV-ABA SR1010Z NA550</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.04</Version><SMBIOSVersion major="2" minor="3"/><Date>20041029000000.000000+000</Date></BIOS><HWID>CD0D3DD70184405D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Compaq</name><model>Presario</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>119</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>B83020A57F9AF14</Val><Hash>DZc0qIPmupYQ7IXewY4nEc28xns=</Hash><Pid>73102-OEM-5690663-47846</Pid><PidType>6</PidType></Product><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name></Name><Ver>11</Ver><PidType>0</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="104"/><App Id="19" Version="11" Result="104"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: E06B:Compaq Computer Corporation|1085F:Compaq Computer Corporation|E10C:Compaq Computer Corporation|108FC:Compaq Computer Corporation|108FC:Compaq Computer Corporation|E10C:Hewlett-Packard Company|1D9F0:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    • Edited by autumnrazz Friday, October 29, 2010 4:26 PM
    Friday, October 29, 2010 4:21 PM
  • Hello autumnrazz,

    Please don't piggyback on someone else's post.

    Please click the Ask A Question link and start your own thread.  Copy and paste your report into your new thread.

    Thanx :-)

     


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, October 29, 2010 4:25 PM
  • Ok I misunderstood and thought I was to reply to this thread

    Friday, October 29, 2010 4:41 PM
  • No reply from the Original Poster (Marcelo Fiaes ).

    Issue is assumed to be resolved.


    Darin MS
    Monday, November 1, 2010 10:43 PM