locked
still failed RRS feed

  • Question

  •  

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6BKXT-M8JJ6-RPXGJ
    Windows Product Key Hash: 5nTiWPHCccmBwT7jn+WSWXJC39g=
    Windows Product ID: 76487-640-1464517-23812
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {E85D850C-818B-49A5-8192-491DADEB65B6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E85D850C-818B-49A5-8192-491DADEB65B6}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPXGJ</PKey><PID>76487-640-1464517-23812</PID><PIDType>0</PIDType><SID>S-1-5-21-842925246-515967899-725345543</SID><SYSTEM><Manufacturer>Unknow</Manufacturer><Model>Unknow</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070911000000.000000+000</Date></BIOS><HWID>4B8139BF01848076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Monday, July 7, 2008 2:48 PM

Answers

  • Dear rollertoad,

    Thank you for your interest in the Buy Local program. I am unsure which offer you were attempting to redeem, and my log shows no attempts made from your machine.

     

    Looking through the diagnostic report you submitted, I notice that you are running Windows XP Professional, for which there are no current Bonus Pack offers. I am unsure what version of Microsoft Office you are running, but note that if it is Office 2007 edition it does not appear to have been activated:

     

    Office Status: 109 N/A

     

    If you are running an eligible Office edition (www.localpcbuilder.com/eligible) please activate and try your redemption again. If you are still unsuccessful please post again to this thread.

     

    Thank you,

    Jenifer

    • Marked as answer by Carl-S Tuesday, July 29, 2008 7:06 PM
    • Unmarked as answer by Carl-S Thursday, August 28, 2008 4:41 AM
    • Marked as answer by Carl-S Thursday, August 28, 2008 4:41 AM
    Monday, July 7, 2008 3:47 PM