I am attempting to install updates on a machine for a client and am unable to, here is the message it gives me "you do not have permissions to update Windows XP." I am logged in as the local admin, dumbfounded!!! I ran the diagnostics tool I see so frequently talked about. Here are the results:
Diagnostic Report (1.7.0012.0):
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WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key: *****-*****-RF4M2-TXGT9-Q7PHG
Windows Product Key Hash: OUNOOmWGcXmFWquFkuiwNKBRCOg=
Windows Product ID: 76487-338-2193587-22754
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: 59d36f25-935a-4fb2-8133-854ff42e79b4
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.7.18.5
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 101 Not Activated
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002_7E90FEE8-169-80004005_B4D0AA8B-513-80004005_3E121E02-409-80004005_3E121E02-300-80004005_3E121E02-409-80004005_3E121E02-300-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>59d36f25-935a-4fb2-8133-854ff42e79b4</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-Q7PHG</PKey><PID>76487-338-2193587-22754</PID><PIDType>5</PIDType><SID>S-1-5-21-329068152-1078145449-839522115</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>MX6920 </Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>77.04 </Version><SMBIOSVersion major="2" minor="31"/><Date>20060616000000.000000+000</Date></BIOS><HWID>DF143F07018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>101</Result><Products><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>51310838C0592A2</Val><Hash>M7thZF6Yg/nMlS5H3n1hOLJmRmY=</Hash><Pid>72085-337-9380672-55117</Pid><PidType>8</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>319427521B242A4</Val><Hash>+dmbRcOESgD73XD6iJhOIzHjgR4=</Hash><Pid>70172-338-1852874-55379</Pid><PidType>8</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>66688B78E08BAA0</Val><Hash>jLSKiee1a1S2vzxe83zugwW4gIo=</Hash><Pid>70145-336-4424473-57389</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults>
Need assistance as soon as possible please. Thank you.
