Answered by:
you do not have permissions to update Windows XP

Question
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I am attempting to install updates on a machine for a client and am unable to, here is the message it gives me "you do not have permissions to update Windows XP." I am logged in as the local admin, dumbfounded!!! I ran the diagnostics tool I see so frequently talked about. Here are the results:
Diagnostic Report (1.7.0012.0):
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WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key: *****-*****-RF4M2-TXGT9-Q7PHG
Windows Product Key Hash: OUNOOmWGcXmFWquFkuiwNKBRCOg=
Windows Product ID: 76487-338-2193587-22754
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: 59d36f25-935a-4fb2-8133-854ff42e79b4
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.7.18.5
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 101 Not Activated
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002_7E90FEE8-169-80004005_B4D0AA8B-513-80004005_3E121E02-409-80004005_3E121E02-300-80004005_3E121E02-409-80004005_3E121E02-300-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>59d36f25-935a-4fb2-8133-854ff42e79b4</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-Q7PHG</PKey><PID>76487-338-2193587-22754</PID><PIDType>5</PIDType><SID>S-1-5-21-329068152-1078145449-839522115</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>MX6920 </Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>77.04 </Version><SMBIOSVersion major="2" minor="31"/><Date>20060616000000.000000+000</Date></BIOS><HWID>DF143F07018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>101</Result><Products><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>51310838C0592A2</Val><Hash>M7thZF6Yg/nMlS5H3n1hOLJmRmY=</Hash><Pid>72085-337-9380672-55117</Pid><PidType>8</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>319427521B242A4</Val><Hash>+dmbRcOESgD73XD6iJhOIzHjgR4=</Hash><Pid>70172-338-1852874-55379</Pid><PidType>8</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>66688B78E08BAA0</Val><Hash>jLSKiee1a1S2vzxe83zugwW4gIo=</Hash><Pid>70145-336-4424473-57389</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults>
Need assistance as soon as possible please. Thank you.
Wednesday, May 30, 2007 8:39 PM
Answers
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Jason,
Are you logged in using the Administrator profile to the local machine or did the customer give your profile (jason) administrative rights?
Stephen Holm, MS
OGA and WGA Forum Manager
Wednesday, May 30, 2007 11:17 PM -
I am logged in using the Administrator profileThursday, May 31, 2007 1:23 PM
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You receive an "Administrators only" error message when you try to visit the Windows Update Web site or the Microsoft Update Web site: http://support.microsoft.com/kb/316524Thursday, May 31, 2007 1:30 PMModerator
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No, I downloaded the update, went to install it, and get the message "you do not have permissions to update Windows XP"Thursday, May 31, 2007 1:32 PM
All replies
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Jason,
Are you logged in using the Administrator profile to the local machine or did the customer give your profile (jason) administrative rights?
Stephen Holm, MS
OGA and WGA Forum Manager
Wednesday, May 30, 2007 11:17 PM -
I am logged in using the Administrator profileThursday, May 31, 2007 1:23 PM
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You receive an "Administrators only" error message when you try to visit the Windows Update Web site or the Microsoft Update Web site: http://support.microsoft.com/kb/316524Thursday, May 31, 2007 1:30 PMModerator
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No, I downloaded the update, went to install it, and get the message "you do not have permissions to update Windows XP"Thursday, May 31, 2007 1:32 PM