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Firewall and Antivirus

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I've used OneCare for several years on my home computers and I just noticed that one of the computers has started to shut off the firewall and antivirus daily. I'm able to start the firewall and the windows defender is able to be clicked on. However, after an hour or so, the firewall and defender are clicked off again and thus, must be started again.

As I said, I haven't had this issue before so I was wondering how the problem could be solved.

Sunday, July 19, 2009 6:15 PM

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I suggest contacting support as this may indicate that the PC has developed an infection.

If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

-steve
Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
- Marked as answer by Stephen BootsMVP, Moderator Sunday, July 19, 2009 9:04 PM
- Unmarked as answer by Stephen BootsMVP, Moderator Sunday, July 19, 2009 9:04 PM
- Marked as answer by Stephen BootsMVP, Moderator Sunday, July 19, 2009 9:04 PM
Sunday, July 19, 2009 9:04 PM

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On second thought, you may want to look at the answer in this thread:
http://social.microsoft.com/Forums/en-US/onecareupdate/thread/297455ff-0484-4dd6-9627-ca1b0e30b015

If you are turning on the Windows Firewall and Defender on that machine, that;s not good. OneCare will turn both off. I suspect that you are running Vista SP1 on that machine and the Windows Security Center is alerting you, not OneCare. If OneCare is in green status, then this is the problem.
If, however, OneCare is in yellow or red status, and you are turning on protection from within OneCare, then contact support per the other reply.
-steve
Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
- Marked as answer by Stephen BootsMVP, Moderator Sunday, July 19, 2009 9:06 PM
Sunday, July 19, 2009 9:06 PM

Moderator

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I suggest contacting support as this may indicate that the PC has developed an infection.

If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

-steve
Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
- Marked as answer by Stephen BootsMVP, Moderator Sunday, July 19, 2009 9:04 PM
- Unmarked as answer by Stephen BootsMVP, Moderator Sunday, July 19, 2009 9:04 PM
- Marked as answer by Stephen BootsMVP, Moderator Sunday, July 19, 2009 9:04 PM
Sunday, July 19, 2009 9:04 PM

Moderator
0

Sign in to vote
On second thought, you may want to look at the answer in this thread:
http://social.microsoft.com/Forums/en-US/onecareupdate/thread/297455ff-0484-4dd6-9627-ca1b0e30b015

If you are turning on the Windows Firewall and Defender on that machine, that;s not good. OneCare will turn both off. I suspect that you are running Vista SP1 on that machine and the Windows Security Center is alerting you, not OneCare. If OneCare is in green status, then this is the problem.
If, however, OneCare is in yellow or red status, and you are turning on protection from within OneCare, then contact support per the other reply.
-steve
Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
- Marked as answer by Stephen BootsMVP, Moderator Sunday, July 19, 2009 9:06 PM
Sunday, July 19, 2009 9:06 PM

Moderator

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Firewall and Antivirus

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