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VISTA ULTIMATE 64bit OEM - Invalid Key? RRS feed

  • Question

  •  

    I purchased Vista Ultimate 64bit OEM for a computer I built. Purchased from Tigerdirect.com

    PART NO. X13-34263

     

    1. I did not change any hardware (motherboard, CPU)

    2. Worked fine for about six months until SP1 update.

     

    Now Vista required me to validate windows and poped up saying that I "may be a victim of software piracy".

    So I validated Vista and it said it was SUCCESSFULLY VALIDATED.

     

    Days later, it said the same thing, so I revalidated again with the same "Success".

    Days later again the same problem and a continuing cycle.

     

    I ran the MICROSOFT GENUINE ADVANTAGE DIAGNOSTIC TOOL 1.7.0095.0

     

    This is the result:

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-7VMM3-TBXGP-XM7KV
    Windows Product Key Hash: mtse/t77+YGJx/nLlU5uwKvG6KE=
    Windows Product ID: 89587-OEM-7300594-49244
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {71F21E82-13DB-41E9-BF8F-98EFA0E4EE57}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{71F21E82-13DB-41E9-BF8F-98EFA0E4EE57}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM7KV</PKey><PID>89587-OEM-7300594-49244</PID><PIDType>3</PIDType><SID>S-1-5-21-2354865514-101514921-231845367</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N32-E SLI ACPI BIOS Revision 1205</Version><SMBIOSVersion major="2" minor="4"/><Date>20070822000000.000000+000</Date></BIOS><HWID>7D303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>492BF2711A7670A</Val><Hash>U4dAmtt8WKMmhSlf0OIpti9M4Og=</Hash><Pid>81602-901-6352041-68533</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Validation Status: Invalid License (?)

     

    What do I need to do to fix the problem?


    Thursday, May 22, 2008 3:22 AM

Answers

  • Step #1:   FAILED

     

    Step #2:   FAILED and with these results:

     

    After trying step #2 I restarted. I clicked on my user account to login. I got a black screen with a window that said:

     

    YOU MUST REINSTALL WINDOWS

     

    I restarted, same thing.

     

    SO looks like I had to result to that "old microsoft trick" and REINSTALLED THE OPERATING SYSTEM

    and of course loosing my data on C:

     

    So far after reinstallation, I have not had the problem again. LETS WAIT AND SEE.

    Sunday, May 25, 2008 8:00 AM
  • Hi again Stan,

     

       This is a very strange issue. There is no Activation, Validation or Tamper error code yet the diagnostic report is showing "Invalid License" and, in the past, when you attempted the steps to regenerate and recreate the Licensing files (which should be a benign process) you get an error that you need to reinstall (which don't make sense and shouldn't happen). And even after you reinstalled, after a few months, the issue is occuring again.

     

      So, considering that I have never seen this particular issue before and the fact that even after fully reinstalling Vista, the same issue has returned, I can only speculate that the issue is being caused by some combination of software or hardware (or a mix of both) which is unique to your computer (or at lest very rare) that is having an adverse affect on Vista.

     

      I believe you would be better served by having you create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for more in-depth assistance, then I can provide on the forum.

     

     

    Very sorry I couldn't be more help Stan,

    Darin

    Friday, July 18, 2008 9:20 PM

All replies

  • Hi Stan,

     

      This is a strange issue. It appears that Vista, itself, thinks it is Non-Genuine ("Validation Status: Invalid License"), But our Online systems is telling Vista that it is, in fact, Genuine ("Online Validation Code: 0x0" <-that means Genuine).

     

      My feeling is that one or more of Vista's Licensing files may have become malformed, so what we will do is first, regenerate all of Vista's Licensing files and if that doesn't work, we will rename a file to force Vista to ask for your Product Key again and then Activate (which will re-create a number of Licensing files).

     

      What I would like you to do is follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Vista will require you to re-enter (i.e. re-install) your Product Key and Activate. Use the Activate by Phone method outlined below

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Thursday, May 22, 2008 9:18 PM
  • Step #1:   FAILED

     

    Step #2:   FAILED and with these results:

     

    After trying step #2 I restarted. I clicked on my user account to login. I got a black screen with a window that said:

     

    YOU MUST REINSTALL WINDOWS

     

    I restarted, same thing.

     

    SO looks like I had to result to that "old microsoft trick" and REINSTALLED THE OPERATING SYSTEM

    and of course loosing my data on C:

     

    So far after reinstallation, I have not had the problem again. LETS WAIT AND SEE.

    Sunday, May 25, 2008 8:00 AM
  • OK so here we are again 2 months after a FORCED fresh reinstall of Vista. Today I came home and found my screen saying: I AM (AGAIN) A VICTIM OF SOFTWARE PIRACY and need to validate Vista AGAIN.

     

    I operate a business, I cant keep getting side tracked by an obvious flaw with Vista's activation WGA strangle hold. I say OBVIOUS because looking at this forum and all the complaint, issues, and problems Microsoft has given us all including all tech support that obviously goes into operating a dedicated forum for this specific issue... There is a big problem! And this is really getting old. This is enough to make users switch to OSX or Linux. OK, done venting.

     

    I had to reactivate: Failed with errors: 0xC004E003

    Restarted the computer 3 times to eventually get back to my desktop now not reporting I am a software pirate.

    I am sure it will start doing this again

     

    So, now how are you going to fix this?

     

    MICROSOFT GENUINE ADVANTAGE TOOL report:

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-7VMM3-TBXGP-XM7KV
    Windows Product Key Hash: mtse/t77+YGJx/nLlU5uwKvG6KE=
    Windows Product ID: 89587-OEM-7300594-49244
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {93BEB773-14F6-486C-8417-5A13B907DEA0}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{93BEB773-14F6-486C-8417-5A13B907DEA0}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM7KV</PKey><PID>89587-OEM-7300594-49244</PID><PIDType>3</PIDType><SID>S-1-5-21-3318376970-1105871549-273037194</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N32-E SLI ACPI BIOS Revision 1205</Version><SMBIOSVersion major="2" minor="4"/><Date>20070822000000.000000+000</Date></BIOS><HWID>7D303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>492BF2711A7670A</Val><Hash>U4dAmtt8WKMmhSlf0OIpti9M4Og=</Hash><Pid>81602-901-6352041-68501</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Friday, July 11, 2008 4:31 AM
  • Hello Stan.

     

      Unfortunatly, since your Vista is no longer experiencing the issue, your Diagnostic Report shows Vista as Genuine, and no other error codes, so I am unable to diagnose what the issue may have been.

     

      I recommend that in the future, if the issue re-occurs, to attemp to run the Diagnostic Report as Vista experiences the issue. This would give me a snapshot of what is happening, at that point in time.

     

      If you would like, you could also create a (no cost) WGA Support Request at http://go.microsoft.com/fwlink/?linkid=52029

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager 

     

     

     

    Friday, July 11, 2008 6:17 PM
  • Fortunately for you, my VISTA is still having the same issue, like I said... IT WILL HAPPEN AGAIN. So here is the WGA Tool printout. As you can see, it is now saying my VALID license is INVALID!

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-7VMM3-TBXGP-XM7KV
    Windows Product Key Hash: mtse/t77+YGJx/nLlU5uwKvG6KE=
    Windows Product ID: 89587-OEM-7300594-49244
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {93BEB773-14F6-486C-8417-5A13B907DEA0}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{93BEB773-14F6-486C-8417-5A13B907DEA0}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM7KV</PKey><PID>89587-OEM-7300594-49244</PID><PIDType>3</PIDType><SID>S-1-5-21-3318376970-1105871549-273037194</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N32-E SLI ACPI BIOS Revision 1205</Version><SMBIOSVersion major="2" minor="4"/><Date>20070822000000.000000+000</Date></BIOS><HWID>7D303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>492BF2711A7670A</Val><Hash>U4dAmtt8WKMmhSlf0OIpti9M4Og=</Hash><Pid>81602-901-6352041-68501</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Tuesday, July 15, 2008 10:50 PM
  • Hi again Stan,

     

       This is a very strange issue. There is no Activation, Validation or Tamper error code yet the diagnostic report is showing "Invalid License" and, in the past, when you attempted the steps to regenerate and recreate the Licensing files (which should be a benign process) you get an error that you need to reinstall (which don't make sense and shouldn't happen). And even after you reinstalled, after a few months, the issue is occuring again.

     

      So, considering that I have never seen this particular issue before and the fact that even after fully reinstalling Vista, the same issue has returned, I can only speculate that the issue is being caused by some combination of software or hardware (or a mix of both) which is unique to your computer (or at lest very rare) that is having an adverse affect on Vista.

     

      I believe you would be better served by having you create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for more in-depth assistance, then I can provide on the forum.

     

     

    Very sorry I couldn't be more help Stan,

    Darin

    Friday, July 18, 2008 9:20 PM