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Problems with full server install of CRM 2011 on Windows Server 2008 with SQL 2008 R2 RRS feed

  • Question

  • I have installed, uninstalled, installed, and still can't get CRM 2011 working.  The install completes "successfully", but then I can't access the website.  I am using domain accounts for all four service accounts.  It's a full server install on a single machine.  I am not installing the Email Router.  SQL R2 and the Reporting Server service are both installed successfully.  I have installed Update Rollup 5, and also did a repair of the installation, still no joy. 

    I have installed on a separate website on port 5555.

    When I access the application directly on the server, it starts to come up, and then it partially displays the interface for the home page, and then displays the error "Server Error in '/Help' Application" with the following detail:  

    F:\Program Files\Microsoft Dynamics CRM\Server\bin\CrmVerServer.dll

    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Exception Details: System.IO.FileNotFoundException: F:\Program Files\Microsoft Dynamics CRM\Server\bin\CrmVerServer.dll

    But this file is definitely in that path.  Then on the windows server event logs, I see the following:

    Exception information:
        Exception type: FileNotFoundException
        Exception message: F:\Program Files\Microsoft Dynamics CRM\Server\bin\CrmVerServer.dll
       at System.Diagnostics.FileVersionInfo.GetVersionInfo(String fileName)
       at Microsoft.Crm.Application.Utility.ClientContext.get_CrmVersion()
       at Microsoft.Crm.Caching.StaticFileVersionCache.StaticFileVersionCacheLoader.FetchGeneralStaticVersion()
       at Microsoft.Crm.Caching.BasicCrmCache`2.LookupEntry(TKey key, IOrganizationContext context)
       at Microsoft.Crm.Application.Utility.CrmUri.set_UseVersionStamp(Boolean value)
       at Microsoft.Crm.Application.Utility.CrmUri..ctor(String uri, String organizationName, Boolean useWebResourcesVersion, IOrganizationContext context)
       at Microsoft.Crm.Controls.Header.SetStyleSheet(String file)
       at Microsoft.Crm.Controls.Header..ctor()
       at ASP.common_errorhandler_aspx.__BuildControlcrmHeader()
       at ASP.common_errorhandler_aspx.__BuildControlTree(common_errorhandler_aspx __ctrl)
       at ASP.common_errorhandler_aspx.FrameworkInitialize()
       at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       at System.Web.UI.Page.ProcessRequest()
       at System.Web.UI.Page.ProcessRequest(HttpContext context)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

    With some additional information further down in the stack that seems to be the real culprit:

    Error Details: Access is denied.&RequestUri=/help/default.aspx?ver=5.0.9688.1533&user_lcid=1033&helpVisorToc=Dashboards_Web_Admin_Visor.html
        Request path: /Help/Common/errorHandler.aspx
        User host address: fe80::3dc4:41bf:1aa0:7895Full
        User: 
        Is authenticated: False
        Authentication Type: 
        Thread account name: [domain]\CRM-APP   where CRM-APP is the domain account which runs the CRM website.   Then I tried from the Outlook 2010 client.  The configuration tool was able to connect.  But when I go into Outlook and try to access any CRM functionality, it pops up a dialog asking saying that it is waiting for a web page to download from the CRM server.  And then eventually I have to kill it because it doesn't return.  I want to do a complete uninstall and then try the installation again.  But I can't find any instructions to do a complete uninstall.  Apparently, the couple of uninstalls I have done didn't really do the job because I got back to the same place each time.  I have been at this for 4 days now.  Don't think I have ever spent this much time trying to get a piece of software to work.  Any ideas are welcome.

    Thursday, December 22, 2011 12:27 AM

Answers

  • I have never tried to install CRM on a secondary drive. Usually CRM 2011 is enough of a resource hog that I don't recommend using the same physical server for anything else in general if you want to have good performance.  I even recommend splitting out your SQL Server to be honest. 

    Maybe try the re-install again, but try it on the main drive if at all possible and after the uninstall try removing any CRM remnants from the GAC, AD, and registry first.


    Jamie Miley
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    • Marked as answer by JeHarry Wednesday, January 4, 2012 2:19 PM
    Thursday, December 22, 2011 4:22 PM
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All replies

  • I would maybe uninstall and re-install it cannot find that needed file.  Is F: your cd or DVD drive?  If so, what happens when you try again after re-inserting the media?
    Jamie Miley
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    Thursday, December 22, 2011 3:15 PM
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  • F: is a second drive on my server.  It's where I have installed most of my apps (as the C: drive doesn't have a ton of space).  The installer is in a folder on that same F: disk.

    Note that I have done the uninstall-reinstall two times already.  What I don't know is if the uninstall is really removing everything.  Does anybody have a link to a set of instructions that describe a COMPLETE manual uninstall of CRM 2011?  For example, I see there are multiple PrivUserGroup accounts on my server, with different GUID's.  Only one of them ever has any members, but I assume the others are there from earlier installs and never got wiped out as part of the uninstall?

    Separately, I am thinking that my problem has something to do with permissions.  The FileNotFoundException references CrmVerServer.dll, but that file is there in the path referenced in the error log.  And the CRM-APP account has full access to it.  The "Access is denied" error indicates no user, and "Is authenticated" has a value of "False".  This is of course very strange because when I access http://server:5555/CRMSite, the site comes up.  Some of the dashboard page is displayed, but in the main frame of the page, it eventually displays the "Server error in 'Help' application" and then doesn't display anything in that frame in the end.

    In the end, I can click the items in the menu, but the main frame never displays anything except the toolbar with missing images (little "x" are displayed in place of the images) which is usually also indicative of permissions issues.

    However, I have gone through several of the guides on what permissions each of the accounts should have (crm-app, crm-deploy, crm-async, crm-sandbox) and I believe they comply with the documentation.  But still no joy.


    JeHarry
    Thursday, December 22, 2011 4:06 PM
  • I have never tried to install CRM on a secondary drive. Usually CRM 2011 is enough of a resource hog that I don't recommend using the same physical server for anything else in general if you want to have good performance.  I even recommend splitting out your SQL Server to be honest. 

    Maybe try the re-install again, but try it on the main drive if at all possible and after the uninstall try removing any CRM remnants from the GAC, AD, and registry first.


    Jamie Miley
    Check out my about.me profile!
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    • Marked as answer by JeHarry Wednesday, January 4, 2012 2:19 PM
    Thursday, December 22, 2011 4:22 PM
    Moderator
  • Do you have any information about the list of remnants I can expect to find.  I thought I did this properly before, but not sure what I can safely delete or not.  Can't seem to find a document that provides a listing of the things I need to get rid of which are not uninstalled by the uninstaller.
    JeHarry
    Thursday, December 22, 2011 4:42 PM
  • Anything related to Microsoft Dynamics CRM in those locations should be deletable safely after you uninstall.  I have seen guidance on specifics for 4.0 and 3.0 out on the net before but not specifically anything for 2011.  I would look at a 4.0 list after doing a google search as a good place to look.  Then try the regular main harddisk install.
    Jamie Miley
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    • Marked as answer by JeHarry Wednesday, January 4, 2012 2:18 PM
    • Unmarked as answer by JeHarry Wednesday, January 4, 2012 2:18 PM
    Thursday, December 22, 2011 4:50 PM
    Moderator
  • The solution was to uninstall and cleanup as you indicated, and then reinstall on C.  After this was done, everything is working.  Thanks!
    JeHarry
    Wednesday, January 4, 2012 2:18 PM