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Renewing one care RRS feed

  • Question

  • I bought a new version of one care and reinstalled it. It didn't ask me for the product key? How do I check that my subcription is good for another year

     

    Saturday, May 17, 2008 10:28 PM

Answers

  • You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.

     

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare.

     

    -steve

    Monday, May 19, 2008 1:22 PM
    Moderator

All replies

  • You can check your subscription status at Member Accounts - http://onecare.live.com/standard/en-us/members/default.htm  Under Manage Your Subscription use the link to "view or update your account or billing information".

    Saturday, May 17, 2008 10:42 PM
    Moderator
  • You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.

     

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare.

     

    -steve

    Monday, May 19, 2008 1:22 PM
    Moderator