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Hi...I got a problem... RRS feed

  • Question

  • Hi there. I recently got a notification that i have to activate my Windows. It says that my current Windows in not genuine but thats the problem. My Windows is GENUINE. Its not fake. When i bought my computer, its already in Windows XP and i never got this problem before. Last time, i can easily download new softwares from Microsoft.com but now i cant. If anyone can help me solve this problem now, pls tell me how. Thank you.
    Monday, July 17, 2006 10:52 AM

Answers

  • Try the following:

    1. Reboot your computer into "Safe Mode".

    2. Go to Start > Run and type: %systemroot%\system32 then press the Enter key.

    3. Locate these two files: wpa.dbl and wpa.bak

    4. Rename the wpa.dbl file to wpaold.dbl and wpa.bak to wpaold.bak

    5. Reboot your computer into Normal mode. This will force activation on the following boot, but should remove the message that you are already activated message. Sometimes if these files get corrupted, they can cause this type of problem.

    If the above procedure does not solve the problem, then try: 

    Guided Help to remove the script that interferes with Windows activation http://support.microsoft.com/kb/312295/en-us  

    Monday, July 17, 2006 11:51 AM
    Moderator

All replies

  • Try the following:

    1. Reboot your computer into "Safe Mode".

    2. Go to Start > Run and type: %systemroot%\system32 then press the Enter key.

    3. Locate these two files: wpa.dbl and wpa.bak

    4. Rename the wpa.dbl file to wpaold.dbl and wpa.bak to wpaold.bak

    5. Reboot your computer into Normal mode. This will force activation on the following boot, but should remove the message that you are already activated message. Sometimes if these files get corrupted, they can cause this type of problem.

    If the above procedure does not solve the problem, then try: 

    Guided Help to remove the script that interferes with Windows activation http://support.microsoft.com/kb/312295/en-us  

    Monday, July 17, 2006 11:51 AM
    Moderator
  • Siti:

     

    Can you run this tool http://go.microsoft.com/fwlink/?linkid=52012 and provide its output by pressing copy to clipboard and paste into a reply here?

     

    -phil

    Monday, July 17, 2006 4:41 PM
  • To Phil:

    here's the output.

     

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Not Activated
    Windows Product Key: *****-*****-36J2P-HT3T3-QPMFB
    Windows Product Key Hash: +NNF346DA3Rr/gGjXZtwAv8AQuM=
    Windows Product ID: 55277-OEM-2111907-00100
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    Download Center code: 55M5CYD
    ID: 71f500e5-170e-45b8-9aac-9ffa4c626f16
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 1
    Cache refresh Interval: 77830 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-528-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\NETSCAPE\NETSCA~1\NETSCAPE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\winlogon.exe
    File Mismatch: c:\windows\system32\licdll.dll
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\ntdll.dll
    File Mismatch: c:\windows\system32\kernel32.dll
    File Mismatch: c:\windows\system32\crypt32.dll
    File Mismatch: c:\windows\system32\advapi32.dll
    File Mismatch: c:\windows\system32\setupapi.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>71f500e5-170e-45b8-9aac-9ffa4c626f16</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-QPMFB</PKey><PID>55277-OEM-2111907-00100</PID><PIDType>2</PIDType><SID>S-1-5-21-808743801-2731309904-3410288154</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>ASPIRE SA20</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B0</Version><SMBIOSVersion major="2" minor="3"/><Date>20040916000000.000000+000</Date><SLPBIOS>AcerSystem ,AcerSystem </SLPBIOS></BIOS><HWID>B8EA354F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Tuesday, July 18, 2006 8:10 AM
  • Carey Frisch's steps above should get you going :)

     

    -phil liu

    Tuesday, July 18, 2006 8:58 AM
  • The help you gave me was really helpful. Now the problem is fixed. Thank you so much =)
    Wednesday, July 19, 2006 3:52 AM