cannot install onecare RRS feed

  • Question

  • i just got live one care and am trying to install it on one of my computers but i get a message saying "The procedure entry point GetProcessId could not be located in the dynamic link library Kernel32.dll.  What does that mean?!?

    Monday, September 15, 2008 2:20 AM


  • pshim001,


    Thank you for visiting the OneCare program forum for Install and Activate.


    Most likely, you are using an unsupported version of the Operating system of Windows XP. 


    Here is a rundown of the operating systems OneCare supports:


    Windows XP (Home Edition, Professional, Media Center Edition or Tablet PC Edition) with SP2 (Service Pack 2)

    Windows XP Professional 64-bit operating system is NOT supported


    Windows Vista (Home Edition, Home Premium, Business Edition, or Ultimate) 32-bit and 64 bit supported


    There is a very good weblink to some steps that can be taken if you do have Windows XP.



    I hope this helps,


    Lori MS


    Monday, September 15, 2008 4:44 PM

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